- Report: #779184
Report - Rebuttal - Arbitrate
Complaint Review: Southwest Airlines
Southwest AirlinesDallas, Texas United States of America
Southwest Airlines Refund / "Travel Funds" loophole scam Dallas, Texas
*REBUTTAL Individual responds: This is ripe for scamming
*General Comment: Southwest Airlines ripoff
*Consumer Comment: It is Not a Scam
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
After cancelling the flight and attempting to rebook, I was prompted (online) that I cannot change the passengers name on the flight...even though it was all along my credit card info and Southwest is out absolutely zero dollars! Further there is no difference whether I fly, she were to fly, or if I bought the fare for someone else as it's a designated "seat" that I'm buying, not the person.
I am not requesting that I be refunded the amount of the purchase in cash/check, but simply to apply it to future travels on Southwest. I understand their business must operate on guaranteed revenue and thus my reasoning for not asking for a direct refund, but simply a credit towards flights that I can use. Under the current policy, I have no plans whatsoever of booking a flight again for this particular person nor do I have any recourse of recovering the funds from her for the ticket - thus Southwest is, in my opinion, unfairly "holding" nearly $500 that will never be used in the future.
I explained the situation to the customer service line on 9/20/11, who elevated me to customer relations in Dallas. After holding and recalling for approximately 1.5 hrs, I was basically told "too bad" and they couldn't care less that I paid for the ticket and desired a refund. I also wrote their corporate office but received an auto-reply message basically stating they may or may not get back to me.
Please feel free to contact me in regard to specific questions or if I did not provide adaquate clarity.
This report was posted on Ripoff Report on 09/20/2011 06:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Southwest-Airlines/Dallas-Texas-/Southwest-Airlines-Refund-Travel-Funds-loophole-scam-Dallas-Texas-779184. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.