- Report: #779184
Report - Rebuttal - Arbitrate
Complaint Review: Southwest Airlines
Southwest AirlinesDallas, Texas United States of America
Southwest Airlines Refund / "Travel Funds" loophole scam Dallas, Texas
*General Comment: Southwest Airlines ripoff
*Consumer Comment: It is Not a Scam
After cancelling the flight and attempting to rebook, I was prompted (online) that I cannot change the passengers name on the flight...even though it was all along my credit card info and Southwest is out absolutely zero dollars! Further there is no difference whether I fly, she were to fly, or if I bought the fare for someone else as it's a designated "seat" that I'm buying, not the person.
I am not requesting that I be refunded the amount of the purchase in cash/check, but simply to apply it to future travels on Southwest. I understand their business must operate on guaranteed revenue and thus my reasoning for not asking for a direct refund, but simply a credit towards flights that I can use. Under the current policy, I have no plans whatsoever of booking a flight again for this particular person nor do I have any recourse of recovering the funds from her for the ticket - thus Southwest is, in my opinion, unfairly "holding" nearly $500 that will never be used in the future.
I explained the situation to the customer service line on 9/20/11, who elevated me to customer relations in Dallas. After holding and recalling for approximately 1.5 hrs, I was basically told "too bad" and they couldn't care less that I paid for the ticket and desired a refund. I also wrote their corporate office but received an auto-reply message basically stating they may or may not get back to me.
Please feel free to contact me in regard to specific questions or if I did not provide adaquate clarity.
This report was posted on Ripoff Report on 09/20/2011 06:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Southwest-Airlines/Dallas-Texas-/Southwest-Airlines-Refund-Travel-Funds-loophole-scam-Dallas-Texas-779184. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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