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  • Report: #459735

Complaint Review: Southwest Airlines

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  • Submitted: Mon, June 08, 2009
  • Updated: Mon, June 15, 2009

  • Reported By:Fort wayne Indiana
Southwest Airlines
P.O. Box 36649 Dallas,, Texas U.S.A.

Southwest Airlines Refusal to refund even when ordered no flights by a Doctor Dallas Texas

*Consumer Suggestion: Southwest Doesn't Charge a Cancellation Fee

*Consumer Comment: When you bought the tickets

*Consumer Comment: It's called a Non-Refundable Ticket.

*Consumer Comment: It's called a Non-Refundable Ticket.

*Consumer Comment: It's called a Non-Refundable Ticket.

*Consumer Comment: It's called a Non-Refundable Ticket.

*Consumer Comment: Have you ever ordered airline tickets before?

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Ok, so I purchased 2 tickets for my girlfriend and I on May 17, 2009. The purchase was made at www.southwest.com for two flights to St. Pete Florida. We were supposed to go down there to visit her father who had just been released from the hospital for Congenital heart failure.

Around May 27th, 2009 My Girlfriend ended up in the hospital due to massive swelling in her legs. After 4 days in the hospital she was released but told she was not to fly to florida due to potential for blood clots in her legs. Doctors are still doing tests currently.

I called Southwest and they told me that i couldnt get a refund on my tickets but that they would hold them for up to a year. I challenged it saying that we may not be flying there within the next year or two if at all with the current situation. The representative then told me that if the tickets were not used within a year that we could get a special waiver for new tickets.

If i had wanted to reverve my tickets for a later date I would have mentioned it. Southwest is scamming people on thier flights and its not right. If I cancel a flight then I should be refunded that is the law of commerce. Where does this company get the idea they can keep peoples money? And why isnt anyone challenging this scam in court?

Tim
Fort wayne, Indiana
U.S.A.

This report was posted on Ripoff Report on 06/08/2009 02:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Southwest-Airlines/Dallas-Texas-75235-1649/Southwest-Airlines-Refusal-to-refund-even-when-ordered-no-flights-by-a-Doctor-Dallas-Texas-459735. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Southwest Doesn't Charge a Cancellation Fee

AUTHOR: Karl - (U.S.A.)

Everybody else does. Thank God for Southwest, the No Fee Airline. I'll fly them forever.
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#2 Consumer Comment

When you bought the tickets

AUTHOR: Stacey - (U.S.A.)

Did you not read the terms and conditions of that purchase?
If not, that is your fault period!
It is not a scam - Your purchase tickets, Southwest held your reservation and you cancelled - end of story
I do not work for Southwest or any Airlines - I just know how Southwest works since I have been flying with them since I was in College (in the 80s)
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#3 Consumer Comment

It's called a Non-Refundable Ticket.

AUTHOR: Robert - (U.S.A.)

You probably bought a discounted fare ticket which on NO airline is refundable, the reason you can't fly does not matter. Had you wanted a fully refundable ticket you would have needed to pay the non-discounted fare, which by the way would have been 2-3 times the amount you did pay.

In fact they are doing more than most airlines. Giving you a year to use them is pretty standard. But them letting you get a waiver after that time to be able to use them is not a standard item.

So the reason no one is challanging what you call a "scam" in court, is because it is not a scam. And the people that would challenge it would loose.
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#4 Consumer Comment

It's called a Non-Refundable Ticket.

AUTHOR: Robert - (U.S.A.)

You probably bought a discounted fare ticket which on NO airline is refundable, the reason you can't fly does not matter. Had you wanted a fully refundable ticket you would have needed to pay the non-discounted fare, which by the way would have been 2-3 times the amount you did pay.

In fact they are doing more than most airlines. Giving you a year to use them is pretty standard. But them letting you get a waiver after that time to be able to use them is not a standard item.

So the reason no one is challanging what you call a "scam" in court, is because it is not a scam. And the people that would challenge it would loose.
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#5 Consumer Comment

It's called a Non-Refundable Ticket.

AUTHOR: Robert - (U.S.A.)

You probably bought a discounted fare ticket which on NO airline is refundable, the reason you can't fly does not matter. Had you wanted a fully refundable ticket you would have needed to pay the non-discounted fare, which by the way would have been 2-3 times the amount you did pay.

In fact they are doing more than most airlines. Giving you a year to use them is pretty standard. But them letting you get a waiver after that time to be able to use them is not a standard item.

So the reason no one is challanging what you call a "scam" in court, is because it is not a scam. And the people that would challenge it would loose.
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#6 Consumer Comment

It's called a Non-Refundable Ticket.

AUTHOR: Robert - (U.S.A.)

You probably bought a discounted fare ticket which on NO airline is refundable, the reason you can't fly does not matter. Had you wanted a fully refundable ticket you would have needed to pay the non-discounted fare, which by the way would have been 2-3 times the amount you did pay.

In fact they are doing more than most airlines. Giving you a year to use them is pretty standard. But them letting you get a waiver after that time to be able to use them is not a standard item.

So the reason no one is challanging what you call a "scam" in court, is because it is not a scam. And the people that would challenge it would loose.
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#7 Consumer Comment

Have you ever ordered airline tickets before?

AUTHOR: Peter - (U.S.A.)

I really don't understand what your complaining about. You probably bought non refundable tickets. The airline has done nothing wrong. I went through a similar situation as you with Southwest and I had purchased a round trip ticket for about $700. When the trip couldn't come to fruition I canceled the flight. One of the tickets was refundable and one way was not so I received about half back on a refund within a couple of days. The remaining credit I'm actually using for two flights this summer one next week. Southwest have been nothing but great in my opinion. What they're doing is standard in the industry so I really can't understand your report...
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