- Report: #393556
Report - Rebuttal - Arbitrate
Complaint Review: Southwest Airlines
Southwest AirlinesSouthwest Airlines Refunds Department / P.O. Box 36649 / Dallas, TX 75235-1649 Dallas, Texas U.S.A.
Southwest Airlines Would not refund money on tickets, said they were "non-refundable" even though it does not disclose this about their tickets anywhere on their site prior to purchase. Dallas Texas
*Consumer Comment: Learn to read
*Consumer Suggestion: You are Right
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Even after I read their disclaimer it was extremely vague stating that "1Not all reservations are refundable. Depending on the type of fare you purchased, you may not be eligible for a refund." That's it, that's all it says!!!! Nothing stating which ones are refundable and which ones aren't. That's pretty shady if you ask me... This obviously doesn't give customers a chance to protect themselves against choosing the "Wrong Tickets" especially since when looking at purchasing tickets online there are no warnings of any sort.
I went back and went through all of the steps of buying another ticket just shy of actually purchasing it to see if there might have been any pre-warning information I might have missed prior to hitting the purchase button and what a shock, there wasn't.
So apparently Southwest Airlines makes a business off of unsuspecting customers and luring them to their low prices and locking their money away so they can't get a refund and the company keeps their profit. No wonder they keep doing better and better each quarter in overall profits!!! I am sure I am not the only victim of this corporate vampire and I am hoping more people speak out against Southwest Airlines and maybe there might be some justice brought against them by someway , somehow...
Fayetteville, North Carolina
This report was posted on Ripoff Report on 11/21/2008 06:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Southwest-Airlines/Dallas-Texas-75235-1649/Southwest-Airlines-Would-not-refund-money-on-tickets-said-they-were-non-refundable-even-393556. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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