- Report: #286861
Report - Rebuttal - Arbitrate
Complaint Review: Southwest Airlines
Southwest Airlineswww.southwest.com P.O. Box 36647 - 1CR, Texas U.S.A.
Southwest Airlines Got bumped from 2 flights delayed 14hours Lost 4 hours of Pay Dallas Texas
*Author of original report: wow !A bunch of insiders and spies huh .Well there's right and wrong .
*UPDATE Employee: Sunday after Thanksgiving?! Next time follow the required check in time guidelines.
*Consumer Suggestion: what did you expect?
*Consumer Suggestion: Can you read?
*Consumer Comment: I use airline website to print the boarding passes at home . Then we drive 1 hour to the airport.
*Consumer Suggestion: Next Time
*Consumer Comment: You were late, period.
*Author of original report: Response to comment
*Consumer Comment: You were late..Read the checkin requirements
I got to the airport just on time I tried to print the boarding pass from the e-ticket counter it wouldn't print . I went to southwest desk and got a paper stating go to the counter by the gate for the boarding . I went through the ridiculous TSA securiy gate and barely getting the gate c10 where I talked to the agent.By the way the flight 764 was delayed to 5.15pm (and was still boarding when I got there ) and when I went to the agent he told me the plane was full there was an alternate flight going out through Houston and there may be a seat we got to the gate and we were told by the guy at the gate that it was full. So the agent tried and failed to get me a seat until the next moring at 8.10am on 11/26/07 monday. I was told to get a voucher for a discount rate at the sheraton which was issued to me cost me $41 with free shuttle for 1 night .I eventually left at 8.10am the next day but I was delayed about 14hours lost time from work 4 hours to be exact. This should have never happened Dallas is one of their major stops . I think I should a refund and reimbursement for the hotel and food and lost work time . I even called their customer relations person (Jennifer) and was told nothing they could do .
Here's a copy of my confirmation
Receipt and Itinerary as of 11/22/07 10:53 AM
Confirmation Date: 11/22/07
Passenger Name Ticket# Account Number
ADALUMO/ABIMBOLA 526-2348400434-6 00000344447386
Date Flight Routing Details
Sun Nov 25 764 Depart BIRMINGHAM AL (BHM) at 4:45 PM
Arrive in DALLAS LOVE FIELD (DAL) at 6:25 PM
Cost and Payment Summary
Air $ 170.23
Tax $ 16.17
PFC Fee $ 3.00
Security Fee $ 2.50
Total Payment: $191.90
11/22/07 MASTERCARD xxxxxxxxxxxxxxxx Ref 526-2348400434-6 $191.90
Valid only on Southwest Airlines. All travel involving funds from this Confirm no. must be completed by 11/22/08. Any change to this itinerary may result in a fare increase.
ADT- 1 BHMWNDAL YL 183.00 $183.00 ZPBHM XFBHM3.00 AYBHM2.50 $191.90
Important Checkin Requirement
Passengers who do not obtain a boarding pass and are not present and available for boarding in the departure gate area at least ten minutes prior to scheduled departure time may have their reserved space cancelled and will not be eligible for denied boarding compensation.
Southwest Airlines Co. Notice of Incorporated Terms
Air transportation by Southwest Airlines is subject to Southwest Airlines' Passenger Contract of Carriage, the terms of which are incorporated by reference.
Notice of Incorporated Terms
Additional Information for Travelers
Online Checkin | Free Baggage Allowance | Checkin Requirements | Print Security Document
We can notify you of flight departure or arrival status via text messages on your cell phone, pager, personal digital assistant (PDA), or e-mail account. Or, use our automated phone service by calling 1-888-SWA-TRIP.
This report was posted on Ripoff Report on 11/26/2007 02:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Southwest-Airlines/PO-Box-36647-1CR-Texas-75287/Southwest-Airlines-Got-bumped-from-2-flights-delayed-14hours-Lost-4-hours-of-Pay-Dallas-Te-286861. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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