• Report: #902869

Complaint Review: Southwestern Advantage

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  • Submitted: Tue, June 26, 2012
  • Updated: Sun, July 08, 2012

  • Reported By: Donna — Hydro Oklahoma United States of America
Southwestern Advantage
2451 Atrium Way Nashville, Tennessee United States of America

Southwestern Advantage Have tried for a month to get my money back and I get the run around Nashville, Tennessee

*Author of original report: Southwestern Advantage

*UPDATE Employee: Issue Resolved

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I ordered books from Southwestern Advantage on May 26th, and cancelled on May 28th, I have been trying to get my refund back and I just keep getting the run around, I have called in 8 times and each time they say I need this or that, or that they have received my fax of the yellow copy but just have not had the time to read it, or I call in and they say they haven't received it and for me to send another copy to them, I have talked to 6 different people and no one seems to know anything....Then yesterday the salesman comes to my door and tells me he has my books, I said I cancelled and he said when and I told him and he says no one told me, I said you know what your company sucks, I said I have been trying to get my money for almost a month and can't get it, and he said well it takes a long time to get it back, I said well it did not take you long to cash the check and you cashed it before it was to be cashed, and made me over drawn, so he said he would call the company and see what is going on..I said tell them I want my money by Friday the 29th and he said that won't happen and I said well ok then they leave me no choice, he said it takes at least 4 to 6 weeks to get a check, I said well its already been 4 and no one seems to know anything....So I called the company and they wanted a list of phone calls I had made to them as they could not find my call saying I cancelled...No one told me to send in the yellow copy until the last, so faxed that and now they say they did not receive it, so am going to my bank tomorrow and see if it went through and get a copy of their report....Then I called today and she wanted me to send copies again of everything, I said NO I have sent you everything you wanted me to, and now I want my money...So that is why I am here, I am tired of them giving me the run around and not having my money and the over draft they caused me to have.....

This report was posted on Ripoff Report on 06/26/2012 12:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Southwestern-Advantage/Nashville-Tennessee-37214/Southwestern-Advantage-Have-tried-for-a-month-to-get-my-money-back-and-I-get-the-run-arou-902869. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Southwestern Advantage

AUTHOR: Donna - (United States of America)

I called on the 2nd. of July and they told me that the check had been mailed, well even with the 4th of july the check should of been here by Saturday and it was not, Just wanting to know if you can find out if it was actually sent....Please see what you can do...It has been way over a month since I have filed with them...

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#2 UPDATE Employee

Issue Resolved

AUTHOR: Southwestern Advantage - (United States of America)

This issue has been resolved, and a refund has been given. The satisfaction, trust, and confidence of our customers is a top priority, and we will always work to correct a situation. Customers are encouraged to call our Customer Contact Center at 1-888-551-5901 from 8a-5p (cst) Mon-Fri or email customercontactcenter@southwestern.com and we will always be happy to help.
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