• Report: #957526

Complaint Review: Southwestern Advantage

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  • Submitted: Sat, October 20, 2012
  • Updated: Thu, November 08, 2012

  • Reported By: DRG — Ladson South Carolina United States of America
Southwestern Advantage
2451 Atrium Way Nashville, Tennessee United States of America

Southwestern Advantage Ignored cancellation that was done prior to deadline and billed me twice on same day! Nashville, Tennessee

*Author of original report: Attempt to fix issue

*Consumer Comment: i too believe i have been getting charged after my membership cancellation

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A "college student" from Latvia came to our home selling home school books (North Charleston, SC).  She managed to get my wife to sign up for some program that could be cancelled without payment if done so by a certain date.  Wife spent hours on the phone and finally got through to cancel.  They billed us anyhow... twice on the same day for $107 each.  Wife will be going to the bank to file a report and get the charges reversed.

This report was posted on Ripoff Report on 10/20/2012 07:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Southwestern-Advantage/Nashville-Tennessee-37214/Southwestern-Advantage-Ignored-cancellation-that-was-done-prior-to-deadline-and-billed-me-957526. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Attempt to fix issue

AUTHOR: DRG - (United States of America)

We went to our bank and reversed charges... cancelled bank card and got a new one issued.  The bank will handle the "fight" for us.  I have had to do this before and works great if you have all the documents needed (PROOF YOU CANCELLED, ETC, ETC).
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#2 Consumer Comment

i too believe i have been getting charged after my membership cancellation

AUTHOR: Kristina - (United States of America)

i was approached by a college student at home as well.  selling this package...of which i bought pretty much everything available which was a mistake since my son has not been utilizing them much AT ALL.  i paid over 3k; im a single mother on RSDI (fixed income) so the fact that i cancelled this membership prior has raised concern that they may still be charging me.  also fyi as i have just re visited the site and recancelled my accout i am told in a pop up that my membership has been cancelled but i will continue to have access until 11/1/2012.  it is 11/7/2012 today!!  tell me how that makes any sense.  something smells very wrong about this company.  we will see if and how they respond to my detailed email.



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