- Report: #961405
Report - Rebuttal - Arbitrate
Complaint Review: Sovereign Bank
Sovereign BankInternet United States of America
Sovereign Bank Santander Consumer Lied to me about my auto loan and is keeping my title from me. Internet
*Consumer Comment: I will get even with Santander Consumer
*Consumer Comment: What happened?
*Author of original report: Still getting the run around
*General Comment: Any Company
I go to the DMV on the 26th, and they say there is still a lien on my truck. I step outside to call Santander, and get told that I have to through Sovereign about Title release. They give me the number, and I call. The first gentleman I spoke to had no clue about anything, so I ask to speak to a supervisor. I get switched to a customer service leader, and she promises to get back to me as soon as possible after trying to tell me that I should have received a letter. I tell her Multiple times that her company sent me an email stating that the lien would be released to FLDMV on the 26th. This was all Friday.
Now it is Monday, I haven't heard from anyone, so I call again. The first rep tried to transfer me back to Santander without listening to me. After hanging up, I called back and ask to speak to a supervisor again. This one tells me that their Consumer Loans Dept doesn't have a phone number, so they have to send 'tickets' and they take 24-28 hours to process. I am livid at this point, if you send an email with a statement that something will be done at a certain time, you should be held to those standards!!
If this is not fixed soon, I may take legal action! Can they be reported to the BBB?
This report was posted on Ripoff Report on 10/29/2012 06:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sovereign-Bank/internet/Sovereign-Bank-Santander-Consumer-Lied-to-me-about-my-auto-loan-and-is-keeping-my-title-fr-961405. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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