Completely fed up with this bank. They were bought out a few years ago by Santander, and I have been going through them for my Auto Loan. I received an email stating that my Title would be released on the 26th, 2 weeks after I paid it off. Florida is an electronic Title state, I was specifically told by one of their representatives that I should be able to walk in on the 26th and get my title.
I go to the DMV on the 26th, and they say there is still a lien on my truck. I step outside to call Santander, and get told that I have to through Sovereign about Title release. They give me the number, and I call. The first gentleman I spoke to had no clue about anything, so I ask to speak to a supervisor. I get switched to a customer service leader, and she promises to get back to me as soon as possible after trying to tell me that I should have received a letter. I tell her Multiple times that her company sent me an email stating that the lien would be released to FLDMV on the 26th. This was all Friday.
Now it is Monday, I haven't heard from anyone, so I call again. The first rep tried to transfer me back to Santander without listening to me. After hanging up, I called back and ask to speak to a supervisor again. This one tells me that their Consumer Loans Dept doesn't have a phone number, so they have to send 'tickets' and they take 24-28 hours to process. I am livid at this point, if you send an email with a statement that something will be done at a certain time, you should be held to those standards!!
If this is not fixed soon, I may take legal action! Can they be reported to the BBB?