Soway Tech Ebay Names: Will not refund money from a defective cell phone purchased on Ebay 16-24 KWAI CHUNG

Just like the other report, I bought the phone and it turned out to not be what they described in their auction.  The phone was supposed to be *brand new*.  They said they only open the package to set the country & language settings on the phone.  Well having had this exact same phone for the past year & a half, I knew the phone quite well.  What I received came in a non-OEM box, with non-OEM cables, charges, headphones, etc.  The phone had been rooted and had a non-OEM ROM loaded on it and it did not work.  It would drop calls, shut down on it's own and could not find a GPS signal.   I called HTC to verify the phone and they said that the phone was a knock off.  I filed a report with Ebay and told Ebay that they had a bad seller, selling knockoff products.   So far (3 months later) they have done nothing about this company. 

I sent the phone back within a week after I received it.  They delayed and delayed some more, my Ebay case closed.   Four weeks after I sent it back I contacted them to find out where my refund was and they said that they had sent the request for refund to their Paypal manager.  That was the last I have heard from them.  I have emailed them over 60 times and I get no response.  I contacted Ebay and they said that because my case is now "closed" that there is nothing they can do.  What a load of crap!  They are choosing to do nothing!  I am not the first person to complain about this company.