• Report: #942684

Complaint Review: Spa One Day Spa

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  • Submitted: Mon, September 17, 2012
  • Updated: Tue, October 16, 2012

  • Reported By: Joy — Punta Gorda Florida USA
Spa One Day Spa
115 Taylor st. Punta Gorda, Florida United States of America

Spa One Day Spa Punta Gorda, Fl. Caroline Thonon owner of Spa One Caroline Thonon of Spa One comes across as a very spiritual saint, until it comes to money. Then the devil comes out. Beware. EXTREMELY SNEAKY & GREEDY, the best LIAR. Punta Gorda, Florida

*Author of original report: You can call me what ever you want...not bitter or jealous..just feel obligated to warn others.

*Consumer Comment: Such a little person

*Author of original report: So sorry...

*Consumer Comment: This is a HUGE pile of dog doo

*Author of original report: Spa One, Punta Gorda, FL

*Author of original report: Spa One, Punta Gorda, Fl. BEWARE!

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Where do I begin?  Caroline Thonon of Spa One has a true split personality.   She comes across as a spiritual saint until it comes to money, then turns into the a sneaky devil.
She wrongfully sells gift certificates posing as the spa that was at that location prior to Spa One. (That moved less then a block away.)   When the recipient of the gift certificate comes in to redeem it and sees it isn't the right business, the owner refuses to refund their money.  This isn't the only way she deceives her customers and employees.
She had a reputation of stealing tips from employees in the last spa she owned years ago and still continues to do it today.  Upon hiring, when checking out clients, she instructs the employee to leave the desk.  She then collects the money & asks them if they would like to leave the service provider gratuity. She keeps all or some of tip for herself and has been caught multiple times by employees and customers doing this. [continued below]....
.....
Caroline held a fund raiser for a hospitalized 5 yr old girl.  Gave the family about $1,300 and Caroline kept about $2,500 for herself when all of it was suposed to go to the family.                  
The building has flooded multiple times without replacing the wood floor with mold underneath it and roof damage from a hurricane with mold left in ceiling. Air borne mold would appear as black spots on things around the spa and salon and smells musty from time to time. Caroline freaks out if anyone brings it up because she doesn't want anyone to know.  One of the employees was hospitalized from exposure and is a health hazard for everyone.
30+ employees quit in less then a year and lost a business partner in 3 months.
Caroline has paid people under the table when they didn't want to be paid that way.  Mind you she got in trouble for doing this with the last spa she owned a few years prior but still continues with a few employees sometimes.  When she gets caught in a lie, she plays Ms. innocent.
She is a from overseas and thinks everyone (especially herself) from there is the greatest and how wonderful it is over there and how Americans are fat and lazy.  For some reason she thinks she is above the law and doesn't have to abide by them.  

This report was posted on Ripoff Report on 09/17/2012 07:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spa-One-Day-Spa/Punta-Gorda-Florida-33950/Spa-One-Day-Spa-Punta-Gorda-Fl-Caroline-Thonon-owner-of-Spa-One-Caroline-Thonon-of-Spa-O-942684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
4Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

You can call me what ever you want...not bitter or jealous..just feel obligated to warn others.

AUTHOR: Joy - (USA)

Your names or comments don't bother me.  If you worked for her, then you really DO know about her crooked ways, your just sticking up for your friend.  It was an everyday issue.  Especially if you worked at the front desk.  Caroline is probably crying victim to her friends saying "I don't do that, will you write something?"  (With a dramatic & believable Boo-hoo)  Your a good friend, sticking by her side now matter what.

When Caroline is confronted about stealing, she denies it or just hands the money over with no questions asked when she knows there is no getting out of it and got caught.  You just are one of the lucky ones that haven't gotten stung or you didn't catch your paycheck short every week by $5.   That is the way she gets away with it.  People trust her so they assume their check is right.  $5 here, $10 there from 10 people a week adds up quick.

She does come across like a saint and do things to earn her brownie points.  (Someone else just needs to be in charge of the fund raising money.)  That goes along with the image she tries to portray.  How wonderful she wants people to think she is and has it put in the newspaper and announce her good deeds for all to see instead of just doing it and not putting it in the newspaper.    That's why it is such a shocker when she gets caught what she does when your not looking.   This is what the Rip-off Report is for, is to warn others about rip off artists.

I said ask people in 'the' business.  Not just business owners.  They probably wouldn't know anything about her personally.  Unless it is someone who did business with her.  Papillon?  Ex business partner.  People like that.
 
John Wright is just a friend of Caroline's.  Just because he is at the Chamber, that doesn't mean anything. So?

So is that what she tells everyone that everyone got fired, lol.  I'm not surprised, she lies about everything, she just can't help it.  I thought long and hard and I can only think of 1 older person that Caroline fired from Spa One.  She did such a bad job straight out of school, it was embarrassing.  Everyone else quit.  Everyone. Don't take my word for it, just ask all of them.  That is why there is such a huge turnover of people working there.  What is the 1 common thing about everyone leaving, it's Caroline.  That doesn't make sense that it was everyone else.  It has to be really bad for people to leave in this business.  So your saying it was everyone else doing things wrong for her to fire people every month?  It wasn't uncommon that a few people quit all at once.  That doen't make sense, they got fired.  She didn't fire everyone, she just can't keep anyone.  That was embarrassing too.  Clients were always saying every month, "Where did _____________ go?"  Next month - "Who is this new person?"  I have been in this business a long time and in a handfull of different salons, I have never seen a turnover of people that Caroline has had at Spa One.

I feel really bad for the people still working there at Spa One.  I don't know why they stay there.  I wish there was something I could do, but it's out of my hands and I know there isn't a lot to choose form in the area that has room form them to go.   I like a lot of them, they are very nice girls and Caroline doesn't deserve them or anyone for that matter.  I think it for some is that she is such a great liar, she has them brainwashed and think that she can't affect them for the few that are left.  I heard it was a ghost town in there now.

What is there to be jealous of Caroline?  I wouldn't want to be anything like her.  She is a phony.  Cute figure, and owns a scabbed together moldy building.  That is about it.  I'm happy for people who do good for themselves and are successful, not for people who steal from others.  

Yes, what comes around goes around.  I'm being 100% truthful and warning people (nothing wrong), she is stealing from the people who are making her money (110% wrong.)  Unethical.  I have rung the bell and did my good deed to let people know.   I don't have anything else to say, well there is a lot more I could say, but I won't.  Who knows how long it will take for her to get what she deserves.  I say to you, keep your money in your pocket and don't do ANYTHING financial with her, no matter how small and you won't have any problems with her.  I think she would make a great friend, you just can't mix it with finances.

I urge anyone who may see this that Caroline ripped-off to add on to this report.  Let others know what she did to you.

 I will be happy if just one person reads this report and heeds the warning and doesn't dismiss it the way I did. Hopefully there will be more then just one person seeing it and my time doing this will keep people from getting in a bad situation and being ripped-off.   
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#2 Consumer Comment

Such a little person

AUTHOR: anidou - (United States of America)

I feel sorry for you that you are such a little person and have to resort to back door idiocy like this!  I'm a business person in Punta Gorda AND I've worked for Caroline and you are wrong on every count.  She DOES NOT have a bad reputation with other business people, in fact just the opposite.  If anyone has questions about her business ethic, check with John Wright at the Chamber of Commerce, check out the awards she has won, talk to someone reliable that hasn't been fired!  But don't listen to this small minded person who is just trying to malign someone for no reason.  Their only goal here is to ruin someone, it has nothing to do with anything else.  Gee makes you wonder, could it be someone from that "other spa" that is just flat out jealous???  Keep up the libel and slander you're only making yourself look bad....what goes around comes around....hope you get it back ten fold.
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#3 Author of original report

So sorry...

AUTHOR: Joy - (USA)

You obviously have only seen one side of Caroline. Many have seen the greedy side. Usually it is people that have done business with her. That is why so many people quit Spa One. Not jealous, vindictive, or spiteful. Just putting a warning out to people before they are financially victimized by her. I don't know how she sleeps at night. So sad there are people like that in the world. It amazes me how sweet and wholly she can be when you are doing something to benefit her or in the same aspect she can be so opposite if she doesn't like you. Even if she does like you, she will still steal from you. She isn't fair with employees at all. One previous employee said "She isn't happy unless she has made someone cry that day." Whoever reads this doesn't have to take my word, all they have to do is ask people in the business. Word gets around, she has a very bad reputation. Like I said, I'm not trying to be mean at all to her, I'm just warning others, just like I was warned before I got involved. But I thought to myself, it can't be true, she seems so nice! She couldn't do all those bad things I heard. And what is funny is that all the things I heard she did in her previous business, that is exactly what was happening with Spa One.  I thought maybe just all people don't get along. But that isn't it at all, the greed takes over, I don't think she can help herself when the opportunity arises. I'm very sorry, but it is all true. I kind of feel like if I see my neighbor get robbed and just sit down and don't do anything about it. It is my responsibility to take my time to take action and do the right thing. Make people aware. No offense Caroline, you just won't stop, even when you are confronted and asked to. Go ahead and call the 'other spa' and see how rude and whatever else you said they are.  
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#4 Consumer Comment

This is a HUGE pile of dog doo

AUTHOR: anidou - (United States of America)

I have known Caroline for 9 years thru all the businesses she has owned and even worked for awhile at one of them.  I find this report to be offensive and untrue in every way.

She is an extremely hard worker and she expects the same from employees which really seems to make some of them mad and obviously by this post....vindictive!  Who ever likes everything about their boss?  I have actually been there getting my hair done and have heard her tell someone that "the other" spa has moved and then give them directions to it.

When I worked for her I took calls and emails from the owner of the "other spa" that moved a block away, who was ALWAYS rude, obnoxious and was usually slurring words when on the phone.  Caroline is the most giving person and it's unimaginable to think someone would call her greedy or say she steals!

There's no way in this world she would collect money for a child and keep some of it, how absolutely ludicrous!!  She is a Guardian Ad Litum thru the courts for children in need and she gives to anyone in need, does anything for the community and elsewhere.

As for ridiculing the US, you're insane!  Being a part of the US means everything to her.  Sounds like someone needs to grow up and quit being spiteful and jealous!
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#5 Author of original report

Spa One, Punta Gorda, FL

AUTHOR: Joy - (USA)

Spa One Punta Gorda, FL.
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#6 Author of original report

Spa One, Punta Gorda, Fl. BEWARE!

AUTHOR: Malorie - (USA)

Where do I begin?  Caroline Thonon of Spa One has a true split personality.   She comes across as a spiritual saint until it comes to money, then turns into the a sneaky devil.

She wrongfully sells gift certificates posing as the spa that was at that location prior to Spa One. (That moved less then a block away.)   When the recipient of the gift certificate comes in to redeem it and sees it isn't the right business, the owner refuses to refund their money.  This isn't the only way she deceives her customers and employees.

She had a reputation of stealing tips from employees in the last spa she owned years ago and still continues to do it today.  Upon hiring, when checking out clients, she instructs the employee to leave the desk.  She then collects the money & asks them if they would like to leave the service provider gratuity. She keeps all or some of tip for herself and has been caught multiple times by employees and customers doing this.

Caroline held a fund raiser at Spa One for a hospitalized 5 yr old girl.  She gave the family about $1,300 and Caroline kept about $2,500 for herself when all of it was suposed to go to the family.

Spa One has flooded multiple times without replacing the wood floor with mold underneath it and roof damage from a hurricane with mold left in ceiling. Air borne mold would appear as black spots on things around the spa and salon and smells musty from time to time. Caroline freaks out if anyone brings it up because she doesn't want anyone to know.  One of the employees was hospitalized from exposure and is a health hazard for everyone.

30+ employees quit Spa One in less then a year and lost a business partner in 3 months. Caroline has paid people under the table when they didn't want to be paid that way.  Mind you she got in trouble for doing this with the last spa she owned a few years prior but still continues with a few employees sometimes.
When she gets caught in a lie, she plays Ms. innocent or acts like it was a mistake.

She is a from overseas and thinks everyone (especially herself) from there is the greatest and how wonderful it is over there and how Americans are fat and lazy.  For some reason she thinks she is above the law and doesn't have to abide by them.

I was warned about Spa One before I knew Caroline.  I wish I listened to those warnings before getting involved with her.  I strongly felt like I needed to let others be aware instead of be the next victim.  I wish I listened to the warnings.  
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