Where do I begin? Caroline Thonon of Spa One has a true split personality. She comes across as a spiritual saint until it comes to money, then turns into the a sneaky devil.
She wrongfully sells gift certificates posing as the spa that was at that location prior to Spa One. (That moved less then a block away.) When the recipient of the gift certificate comes in to redeem it and sees it isn't the right business, the owner refuses to refund their money. This isn't the only way she deceives her customers and employees.
She had a reputation of stealing tips from employees in the last spa she owned years ago and still continues to do it today. Upon hiring, when checking out clients, she instructs the employee to leave the desk. She then collects the money & asks them if they would like to leave the service provider gratuity. She keeps all or some of tip for herself and has been caught multiple times by employees and customers doing this. [continued below]....
Caroline held a fund raiser for a hospitalized 5 yr old girl. Gave the family about $1,300 and Caroline kept about $2,500 for herself when all of it was suposed to go to the family.
The building has flooded multiple times without replacing the wood floor with mold underneath it and roof damage from a hurricane with mold left in ceiling. Air borne mold would appear as black spots on things around the spa and salon and smells musty from time to time. Caroline freaks out if anyone brings it up because she doesn't want anyone to know. One of the employees was hospitalized from exposure and is a health hazard for everyone.
30+ employees quit in less then a year and lost a business partner in 3 months.
Caroline has paid people under the table when they didn't want to be paid that way. Mind you she got in trouble for doing this with the last spa she owned a few years prior but still continues with a few employees sometimes. When she gets caught in a lie, she plays Ms. innocent.
She is a from overseas and thinks everyone (especially herself) from there is the greatest and how wonderful it is over there and how Americans are fat and lazy. For some reason she thinks she is above the law and doesn't have to abide by them.