- Report: #142446
Report - Rebuttal - Arbitrate
Complaint Review: Spark Energy
Spark Energy2603 Augusta Drive #1400 Houston, Texas U.S.A.
Spark Energy ripoff dishonest deceptive fraudulent advertising and billing Houston Texas
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When I received the electricity bill the next month, the rate was not what he promised. I calculated the usage; the 0.069% rate is correct, but the 0.022% increased to 0.037%. Yes, the cost of an electric bill is depended on usage, but the rate should stay the same.
I called to complained about the rate, they rudely responded to that this 0.022% rate never existed. The manager said, "did you get it in writing? My employee would never lie like that, "with a very abrupt and mean voice.
This company lied by advertising false information and have terrible customer service. No one was willing to hear me out. Now I am stuck to a 36 months contract because of someone's greed to make money. My two month's bill is now $920.15.
My old energy bill for two months is only about $400 max. I don't know what else to do. They refuse to cancel my service. I feel that I have been taking advantage of. Spark Energy conducted themselves in a very unprofessional manner.
This report was posted on Ripoff Report on 05/12/2005 08:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Spark-Energy/Houston-Texas-77057/Spark-Energy-ripoff-dishonest-deceptive-fraudulent-advertising-and-billing-Houston-Texas-142446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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