- Report: #495693
Report - Rebuttal - Arbitrate
Complaint Review: Spark Energy
Spark Energywww.sparkenergy.com Internet, Texas United States of America
Spark Energy Residential Electricity Provider SPARK Energy, sparkenergy.com, firstname.lastname@example.org Spark took out an extra debit from my checking account - paying them twice for one month's bill. They have not returned the money 6 days later. Internet, Texas
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I opened a new Bank account, so entered my new debit card # into Spark's system to schedule my october payment. I had already made a check payment for September. The day after my check payment was processed they processed the same amount to my debit card - over $600 for one month of electricity..
I found out my account was overdrawn when at the grocery store my debit card was declined - and i had a cart full of groceries. I went home, logged into my bank account, and identified the double SPARK ENERGY payment. I called Spark Energy right away - about 3:30 Houston, TX time. I was told the only thing they could do is start a process that would return the money to me in 3-5 business days, but since it was after 2:00 PM (Their business hours) the clock wouldn't start until MONDAY. I explained this is ALL the money I have and need it for groceries, gas, and critical medicine. Sorry they say, nothing they can do but the process..
I called my bank for help. I was told that if Spark would fax a letter to Chase, stating that the debit authorization was no longer needed, and the reason, that the money could be back in my account within 6 hours..I called Spark back with this info - still Friday afternoon. NOPE. They can only go through their process of 3-5 business days. WELL I"M SORRY BUT I NEED TO EAT AND USE MEDICINE EVERY DAY - including Insulin. That second Spark service rep I spoke to did put me on hold for a bit, but came back with the same answer. Can't help me.
Six days later I am out of money, out of insulin, and out of gas in my car. I could walk to the grocery store using my walker to help, but I don't have money for the medicine.
This report was posted on Ripoff Report on 09/16/2009 09:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Spark-Energy/Internet-Texas-/Spark-Energy-Residential-Electricity-Provider-SPARK-Energy-sparkenergycom-customercare-495693. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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