- Report: #1078276
Report - Rebuttal - Arbitrate
Complaint Review: Spark Whitening
Spark Whitening7565 Commercial Way, Unit E Henderson, Nevada USA
Spark Whitening Still Ripping Off Consumers and Stealing Money Henderson Nevada
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After reading previous reports from other consumers, I see this "company" is still taking advantage of people and stealing from consumer's bank accounts!
Through an incentive web site I decided to sign up for the ostensibly "free" sample of Spark Whitening tooth whitener. Supposedly only $1.03 (which I thought was for postage), I was charged an additional $3.87...a charge that seemed mysterious to me because the postage on the package was only $2.55. These charges occurred 5 days after I placed the order. On August 3, an additional charge of $94.31 was charged to my account...an amount that most definitely DID NOT authorize. When I saw the charge in my account on August 5 I immediately called this "company" and demanded a refund. I was told that if I returned the "complete kit" I would receive a portion of the amount because I "cancelled the account after the allotted time".
Strangely enough, I read all the small print before I requested the sample. NO WHERE did it state I would be charged this ridiculous amount of $94.31, NOR did it state anything about cancelling the account within ANY allotted time. Today, August 22, I checked the tracking and found out that the package I returned on August 9 was received by them on August 12 (the rude female "supervisor" said the package was received on August 13. I asked her when my account would be credited, and she said within 24 hours. I got the distinct impression that had I not called to ask, no money would be forthcoming.
It was at that point she said I'd receive $70, the partial amount of the original charge. When I told her I was told the entire amount would be returned if I returned the complete kit by August 24, she indicated that her "notes" did not indicate that and that I was only getting the $70. She practically called me a liar, and when I asked to speak to a supervisor she said "I am the supervisor". She very rudely tried to end the conversation, but before she could hang up on me I said "Well, I'm calling my lawyer next" and I disconnected.
It's bad enough my account was charged an amount I never authorized; but it triggered NSFD charges as well. I complained to my bank, and they gave me a provisional credit for the amount. When I hung up with the "company" I sent an email to my bank requesting an official investigation. I don't know if they will be able to collect from this company, but I'm not willing to let this end here. I will contact my lawyer. I used my debit card as a "credit" card, but I don't know if the Fair Credit Billing Act covers that.
I am furious that these people get away with what they pull!! There has to be some way to hold them responsible, or at the very least force them out of business (until they come up with another fraudulent product).
Word to the wise...never sign up for a free sample. It isn't worth the trouble, and you can't trust these offers.
This report was posted on Ripoff Report on 08/22/2013 07:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spark-Whitening/Henderson-Nevada-89011/Spark-Whitening-Still-Ripping-Off-Consumers-and-Stealing-Money-Henderson-Nevada-1078276. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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