- Report: #1084909
Report - Rebuttal - Arbitrate
Complaint Review: Sparkle Clean
Sparkle Clean2928 E Olympic Ave spokane, Washington USA
Sparkle Clean Totally Unprofessional!! spokane Washington
*REBUTTAL Owner of company: Unreasonable Problem Customer
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Set the appointment. The morning of the appointment, I called the company when they were 10 minutes late only to reach a voicemail (which is the only thing you will ever reach with this company.) I left a message inquiring whether they would be showing up. Later that day, I discovered that they had emailed me to cancel the appointment claiming a family emergency . These things happen and figuring it was a small business, understood why they needed to cancel. (I did think that a phone call would have been more appropriate and the email being sent after the scheduled time made me question whether the excuse was true.)
Anyways, cleaning time was rescheduled - again one month later because of their lack of availability. Appointment time came and they didn t show. They called 20 minutes after the scheduled time and stated that they were going to need to cancel and I would need to email the office to reschedule. I said that they could come later but that I was not willing to reschedule as this was the second cancellation. They said they would come later the same day. They did show later that day (4.5 hrs late) however upon arrival and a 30 second scan of our house, an employee informed me that they would not be able to honor the voucher because of window height and that they couldn t set up ladders on gravel. (These stipulations were not stated on the voucher nor did they prescreen our house in person or at the time of scheduling.)
At this point after two days wasted from work, having deferred our windows being cleaned for 3 months and moving air conditioners and furniture twice, I was pretty upset. I insisted on talking to the owner. The employee went to their company vehicle spoke with him and returned to tell me that he refused to speak to me. Unbelieving that an owner would not want to try and resolve a customer issue, I walked over to the owner who was waiting in the vehicle. Before I could even get to him, he yelled out his window to Back the **** up or I will call the police. I was completely dismayed and asked Are you kidding?!? He again yelled You will get your money back from Living Social or I will send you a money order so get the **** back and drove off. Good news is Living Social did refund my money and will be looking closely into whether they want to continue to business with this company. From an employee, I learned that this company signed up for a deal that is leaving them in a negative cash flow situation. Their solution, not honor the voucher and have Living Social refund money. I understand misjudging how the voucher system would work but take ownership in your mistake and be an honorable company. If the owner had explained this to me, I would have worked out some way to resolve this. (Less windows cleaned or compensate them extra.)
This company will claim that they don t deserve the reviews as voucher buyers are customers of Living Social. I don t agree with their opinion and it doesn t really matter. I will continue to do business with Living Social but obviously not this company and nor will any of my family, friend or acquaintances if I can help it. Reading other complaints,
This report was posted on Ripoff Report on 09/16/2013 11:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sparkle-Clean/spokane-Washington-99217/Sparkle-Clean-Totally-Unprofessional-spokane-Washington-1084909. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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