• Report: #1169269

Complaint Review: Sparklette's

  • Submitted: Tue, August 12, 2014
  • Updated: Tue, August 12, 2014

  • Reported By: turner28 — Long Beach California
Sparklette's
Nationwide USA

Sparklette's Water Delivery Service fraud, over billing, no service, poor customer service Nation wide Nationwide

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  1. I have a complaint that EVERYONE who has considered hiring Sparklettes as a water service should read!!

    I decided to hire a water service because the city water here is disgusting. It reeks of chlorine and has 1500 times the safe level of arsenic (or so studies have shown). I prefer not to find out.

    I gave Sparklettes a call and began service. My bill was to be $58 a month for 2 monthly deliveries of 5 bottles plus the rental of the dispenser. I was receiving the 3 gallon jugs because I cannot handle the 5 gallon.

    All went well and the guy came and got me set up. Wonderful delivery guy, professional and helpful. I have -0- complaint with the delivery guy.

    Well I was to receive a 2nd delivery in about 10 days. It was a no show. So I called Sparklettes.

    At this time I was told my account was locked for non - payment. This confused me because my bill was not supposed to be due until the end of the month and this call was made on July 22th. [continued below]....

..... Exactly 11 days after beginning service. Naturally I made payment in full and the next day the delivery guy was here.

So, at the end of the month I call to make my payment. This was on the 31st, after yet again my account was locked for non payment and I had not received service.

(Keep in mind I began service on July 11, 2014)

The guy on the phone said there was a PENDING $71.95 charge and that they tried to bill it to my debit card and it was declined. So I asked precisely what day this charge is actually DUE. He answered {{{{{{August 25, 2014}}}}}} and keep in mind I was calling on JULY 31, 2014 LONG before the bill was due!! . So I made a partial payment EARLY on July 31, 2014 in the amount of $50. So now Sparklette's has received over $108 for 2 deliveries......

My next scheduled delivery was due on August 6, 2014. Once again no show. It was very hectic last week so I called Sparklettes yesterday to inquire what the hell was up. By this time I was getting very frustrated with their LACK of service. I was also upset that my agreed upon price had increased over $20 more than what was agreed upon.

Well, when I called them I was on hold for nearly 20 minutes to get an operator. Finally got a young lady who explained to me that my account was LOCKED yet again for non payment. I asked her how I could be delinquent when I had the invoice in my hand and I had in writing the payment would not be delinquent until August 25, 2014. She said that once again they tried to debit my card and it was declined.

I explained to her that I use a debit card and must load the card so the purchase is covered. I also asked her how OFTEN this billing was supposed to occur. She said on a 28 day cycle. I said ok then why have I paid $108 for less than 28 days of service. She could not help me I asked to speak with a manager and she SAID she was transferring me but I ended up on hold for 30 minutes before I finally hung up.

So, I contacted a different water service and explained to them this situation and they will be delivering my new service anytime today.

But, that isn't all. I called them back today since yesterday I was told that the account would not be serviced until the remaining balance of $21.95 was paid in full. Since that payment was not due until the 25th I refused to pay it.

I asked the young lady today why it seemed like every time I made a payment BAM the account was locked. She had no explanation. I asked her why I have been continuously charged for service I obviously have not been receiving. Again, no answer. I also asked her why I was being billed a $24 bottle deposit on EVERY delivery. Again no explanation. However, yesterday after I had called and hung up it appeared that the bill had been adjusted for the water bottle deposit and I now had a $2.90 something CREDIT on the bill and it was no longer delinquent.

I informed her that I had contracted a new service provider and for Sparklettes to send their delivery guy to pick up the cooler and bottles. I asked if they could do it today she said she can try. She said she GUARANTEES the service guy will be here tomorrow to pick the stuff up. I explained to her that if he doesn't pick it up that on Thursday morning I was dumping it all on the curb out front.

So, I am posting a picture of my invoice that I received FRIDAY so that potential customers can understand the bullshit they will have to endure with this company.

I had erased my account # and address from this invoice for privacy reasons.


This report was posted on Ripoff Report on 08/12/2014 10:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sparklettes/nationwide/Sparklettes-Water-Delivery-Service-fraud-over-billing-no-service-poor-customer-servic-1169269. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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