• Report: #833044

Complaint Review: Sparkletts DS Waters Of America

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  • Submitted: Thu, February 02, 2012
  • Updated: Thu, February 14, 2013

  • Reported By: nanaof5 — WEST COVINA California United States of America
Sparkletts DS Waters Of America
4510 Azusa Canyon Rd Atlanta, Georgia United States of America

Sparkletts DS Waters Of America BE CAREFUL WHEN SIGNING UP FOR THIS SERVICE .. Atlanta, Georgia

*UPDATE Employee: Call Us

*REBUTTAL Owner of company: not useful

*UPDATE Employee: Page 2

*Author of original report: O YEA ...lol

*Consumer Comment: man up

*UPDATE Employee: RE: Sparklettes

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Just too let you know....anyone having Sparklets water delivered to your home ..if you choose to have equipment picked up an your service cancelled its a $36.00 charge for refurbishing for the next customer lol..ive had this machine for 4yrs now i should own it...just a warning...THEY WANT TO HOLD YOU HOSTAGE IF YOU QUIT THEIR SERVICE...YOU NEED TO PAY FOR MACHINE FOR THE NEXT PERSON TO USE IT ..REFURBISHING CHARGES..a joke...for 4 yrs i should have owned this machine ..i could see cancelling within a year or so...and the main reason i am cancelling is because of the driver he has been soo ignorant in delivering when he should an or delivering more than he is supposed too for his incentative..he is upset because i call the company directly if i have a complaint instead of him..he has hung up on me , i just dont need to deal with a person like this...customer service is great over the phone. i am very please with the service but driver is very rude.....

so becareful when you sign up NOTE that their is a charge when you chose to end the service no matter how many years you have been with them.....i will never ever buy sparklets water again not in a store or anywhere....btw my machine is in tip top shape i don not trust this company anymore..i took pictures of the machine for my own protection...

This report was posted on Ripoff Report on 02/02/2012 05:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sparkletts-DS-Waters-Of-America/Atlanta-Georgia-30328/Sparkletts-DS-Waters-Of-America-BE-CAREFUL-WHEN-SIGNING-UP-FOR-THIS-SERVICE-Atlanta-G-833044. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 4Consumer 1Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Call Us

AUTHOR: Anonymous - (United States of America)

If you are having problems please call (800)4-waters, any customer service rep will be more than willing to resolve any issue you may have. As an update to the original post, DS Waters no longer has any fee of any kind if you choose to stop service. This is one of many changes we are making company wide to better serve our customers and the community.
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#2 REBUTTAL Owner of company

not useful

AUTHOR: dolly - (United States of America)

This is entirely non productive from Mr. Anonymous.  I pulled up this website because I am having problems with Sparkletts myself and wanted to see if someone else is having the same problems.  Now I get to read rebuttals from someone that obviously works for this dang rip off water company or has some connection.
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#3 UPDATE Employee

Page 2

AUTHOR: Anonymous - (United States of America)

Every contract with this company is the exact same and page 2 lists all fees. Most of the time the company will waive a fee if your a dick and honestly, 35 is not worth sending you to collections as it costs more than that to collect. You are ranting and raving about 35 bucks when this company has 90+ mill sitting in the bank. You didn't win anything son.
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#4 Author of original report

O YEA ...lol

AUTHOR: nanaof5 - (United States of America)

okay know it all....i never once said i owned that cooler....an for your information i DID READ my contract...funny thing is that i had the OG copy i signed here at home an asked a supervisor there to email me a copy because i KNEW HE COULDNT FIND ONE SAYING I HAD TO PAY THE 35 for cleaning the cooler rental....i would have NEVER signed a contract saying that lol and guess what THEY TOOK OFF THE CHARGES .....soooo whatcha gotta say about that...they were in the wrong saying i had signed the contract 4yrs ago saying i would be having to pay that amount sorry they were wrong an you are wrong....thank God they were smart enough to re read my contract lol haha.......and they lost one hell of a good customer i was never ever late on my bill sent them back a spotless cooler an bottles...but will NEVER use them again.....an get it straight next time i NEVER said i owned the cooler lol haha...YOUR COMPANY WAS IN THE WRONG AN THEY REALIZED IT LOL .....NOW WHO NEEDS TO GET IT STRAIGHT HERE LOL..I paid in full what i owed they credit me back the $35 fee , they had nothing on me ...an imagine the people they have ripped off ...thats why 8 people in my complex have quit them ....THEY ARE RIPP OFFS but i was smarter an i kept my 4 yr old contract lol .....!!!
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#5 Consumer Comment

man up

AUTHOR: manup - (United States of America)

maybe if u take the time to read ur paperwork u wouldnt be in the position ur in
if u signed on the dotted line and never read what u signed, no lawyer, no juge will ever side with u
they would call u a fool for not reading without signing, plain and simple

man up and pay....afterall u r an adult arnt u?
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#6 UPDATE Employee

RE: Sparklettes

AUTHOR: Anonymous - (United States of America)

In response to this post, you may have rented a cooler from DS Waters for four years but that doesn't mean you own it.....you were RENTING. There are many advantages to renting verses buying a cooler. The main being that at any time for no reason you can get a NEW cooler, no questions asked. Sure, after 1+ years of renting, you could have bought 1 cooler with a 1 year warranty. Therefore, you should take advantage of this policy a just get a new cooler because you can whenever you want without any reason. Secondly, the $35 fee is to clean and replace every part in your used cooler to resell to a customer who is willing to buy a pre-used unit. Just because you didn't read your contract doesn't mean you were taken advantage of.
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