• Report: #804419

Complaint Review: Spearit Sound

  • Submitted: Fri, December 02, 2011
  • Updated: Mon, December 12, 2011

  • Reported By: Avoid Spearit Sound — Westfield Massachusetts United States of America
Spearit Sound
351 Pleasant Street, Northampton, Massachusetts United States of America

Spearit Sound Northampton Audio (former name for the Northampton location), Goodwin's Audio or Goodwin's High End (no longer a part of since 2000/2001. Some shipping boxes for purchases I made indicate that they we Defective/Recalled Amplifier. A refund is overdue. Ignored emails. Northampton, Massachusetts

*Consumer Comment: Avoid Spearit Audio? Why?

*Consumer Comment: Avoid Spearit Sound?

*Author of original report: Avoid Spearit Sound

*Consumer Comment: To the arrogant jerk (the OP)...

*Author of original report: My response to the Troll and his/her asinine, malicious comments. I feed him/her USDA Certified Troll Food (Nom Nom Nom).

*Consumer Comment: Lets see if I have this right

*Consumer Comment: I've been accused of working for over 2 dozen companies as a shill....

*Author of original report: Another asinine comment from the same troll

*Consumer Comment: Ridiculous

*Consumer Comment: You ARE right, I did miss the part of your 1.000 word epistle

*Consumer Comment: Really great deflection and you didn't answer my questions...

*Author of original report: Asinine response from a troll who goes by Ken - Greeley (USA)

*Consumer Comment: Have I missed something here?

*Author of original report: Five days have passed. Absolutely nothing.

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I filed a BBB complaint against the manufacturer at first and then the dealer. Since the manufacturer ignored my complaint and even my emails (!), I filed a BBB complaint against Spearit Sound of Northampton, Massachusetts on 11/4/2011.

In my first complaint, I wrote that: "In 2001, [an amplifier] was purchased at Spearit Sound (Northampton Audio) in Northampton, Massachusetts. Richard Moulding was the salesperson. On August 19, 2009, the U.S. Consumer Product Safety Commission (CPSC) issued a release indicating 50 (!) reports of the amplifier overheating, including reports of smoke and electrical fires. If Spearit Sound had been truthful about the amplifier and its problems, I would not have purchased it. The CPSC confirms my complaints."

I asked for a refund by cash, check, or PayPal for the price at the time of purchase, $2,600. I informed Spearit Sound that once Spearit Sound issues a complete refund by check, I would consider this matter completely resolved and agree not to escalate it any further against Spearit Sound. [continued below]....
..... I would then mail the amplifier directly to Spearit Sound by FedEx with insurance for $2,600 and signature confirmation. The amp will be mailed inside its original shipping box. In fact, the original shipping box includes the original shipping label which notes Richard Moulding's mailing address: Richard Moulding, Spearit Sound, 351 Pleasant Street, Northampton, MA and a phone number of 413-584-9547. I even attached a photocopy of the box's label to my complaint as evidence!

--------------------
Richard Moulding replied to my complaint through the BBB interface and wrote:

"According to [the customer], his amplifier was purchased in 2001, eight years prior to the recall. Given that we had no knowledge of any problem with [the amplifier] prior to July 2009, we feel it is unresonable to be accused of being less than truthful about a problem about which we had no knowledge at the time.

Spearit Sound, formerly Northampton Audio, was made aware of a potentially dangerous problem with an oversized fuse on the [amplifier] via a product recall notice from [the manufacturer] of [manufacturer's address] on or about July 1, 2009. The notice stated that under certain conditions, the amplifier could potentially cause overheating, smoke, and possibly fire. This was our first notice that any such problem existed. We were therefore completely truthful with the customer eight years earlier."

The reply was signed:
Richard Moulding,
General Manager

--------------------
On 11/21/2011, Spearit Sound replied to my complaint through the BBB interface with instructions on how to obtain my $100 rebate and new fuses.

--------------------
On 11/22/2011, I replied to Spearit Sound. I sent the following message:

"The manufacturer ignored my BBB complaint and letter sent via certified mail with return receipt and electronic receipt: 70093410000189797702.

The manufacturer did not reply by any means and for that reason in part it received a grade of "F" from Connecticut's BBB.

You were well aware that this amplifier was popping fuses from the second day I bought it. In fact, I had to repeatedly bring it back to Spearit Sound for service.

You had gotten in touch with [the manufacturer] regarding the popped fuses. The manufacturer was most certainly aware of this issue.

Check your service and surveillance records and you will notice that your employee performed fuse replacements on my amplifier. Not to mention the employee fingerprints on the insides of the unit and fuses...plus phone and inventory records.

At the time of sale, you claimed that there was absolutely nothing wrong with the amp. But you sold it at much lower than usual price, that is, well beyond the typical discount for a "current" product. Moreover, this was a supposedly brand-new and factory sealed model that you sold at a near-dealer price. [At the time of sale, Richard Moulding claimed the above]. Why be so generous if you did not have insider knowledge of its defects? My wife was right: too good to be true. Why didn't you keep this for yourself?

As I mentioned above, please be aware that there is a record of everything, especially in regards to computer forensics. I bring this up because of the significance of this recall. It goes well beyond my personal experience and my gut instincts from the beginning. You were aware of this issue many years ago. You were in contact with [the manufacturer].

You claim you were first made aware of the issue back in July 1, 2009. Nonsense. If that were true, then why did you not contact me immediately? Why did I, the customer, have to initiate the contact. Did you bother to contact the other customers who purchased this amplifier? If so, do you have proof of this?

In all, please issue a full refund of $2,600. Now, you do not have to admit that you were aware of it prior to '09. I'm only asking for customer service, not an admission of guilt or conspiracy. From there, I will return the amp to you by FedEx with insurance for $2,600 and signature confirmation.

According to Jeff Bezos of Amazon, "...if you make a customer unhappy he won't tell five friends, he'll tell 5,000 friends."

So, perhaps my 5,000 friends ought to know why I - a (former) repeat customer - have taken my business elsewhere."

--------------------
On 11/29/2011, Richard Moulding replied:

"While I respectfully disagree with the customer's assertions that we had prior knowledge of a defect in his amplifier, that we would have in any way attempted to sell him an amplifier with a known problem, and/or that we would ever refuse to take responsibility for a recurring problem on a product we have sold, I am, nonetheless, sorry to hear that the customer is upset with the current condition of his amplifier. Even though his amplifier is ten years old and we have been completely out of the loop, there is still time to get to the bottom of his concerns. We agree that his amplifier should be checked for normal operation, for any signs of heat-related damage, and for proper fuse values in accordance with the manufacturer's recall notice of 2009. If there is anything that we can do to facilitate this, we are happy to accommodate the customer.

For the record, we do not deny the possibility that the customer experienced a blown fuse or blown fuses when his amplifier was first hooked-up in. This is not uncommon. These fuses are designed to blow under certain conditions. From the customer's own testimony, it would appear that these fuses functioned normally back in 2001, unlike the fuses described in the 2009 recall notice. (Please reread the [manufacturer's] recall notice copied in our previous reply if there are any questions about this.)

We also do not deny the possibility that this amplifier was sold for $2,600, though no sales record has been found. That seems to be a fair and normal market price for an amplifier with a suggested retail price of $3,000 back in 2001.

I hope this is helpful,
Richard Moulding
General Manager
--------------------
On 12/2/2011, I replied and rejected the business' response. Since I have still not received a refund, as promised, I am complaining to the general public and others to make everyone aware of my negative experience at Spearit Sound. Oh, and be aware that there are others. Hence, I have taken my business elsewhere and do not shop there anymore.

(Oh, and another bizarre aspect of this story is the fact that Richard Moulding claims he cannot find a copy of the sales order even though I have the original shipping box with his full name and address on it: RICHARD MOULDING, SPEARIT SOUND, 351 PLEASANT STREET, NORTHAMPTON, MA 01060. PHONE: 413-584-9547. I will include a link with a photo of this as proof.)

This report was posted on Ripoff Report on 12/02/2011 10:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spearit-Sound/Northampton-Massachusetts-01060/Spearit-Sound-Northampton-Audio-former-name-for-the-Northampton-location-Goodwins-Audi-804419. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Avoid Spearit Audio? Why?

AUTHOR: bostar - ()

If the Krell was blowing fuses (not an uncommon occurence in audio equipment) at what you felt was an unusual rate and the manufacturer and the dealer could not find an issue why not demand the refund in the first 30 days purchase in 2001?  Now Krell and/or Spearit should have notified you of the recall in 2009 but given the amount of time that passed I am not surprised this did not happen.  However the only remedy that should be offered on ten year old equipment on recall was offered by Spearit - The $100 rebate and new fuses and a later offer to inspect the equipment to make sure there are no other issues.  A recall does not resonably entitle anyone to a refund. The recall notice states "Remedy: Consumers should immediately stop using the amplifiers, and contact Krell to schedule the free installation of replacement fuses."  which Spearit informed you how to do.   That is it.  It speaks volumes that you assert that there was a conspiracy to sell you defective equipment 8 years prior to a recall.  All you have is ridiculous suposition based on the price you paid was lower than list.  Who pays list?  As to your crusade to stear people away from Krell and Spearit anyone reading your outlandish report and the remedy you demand will not take you seriously in the least.  If anything this only trivializes Ripoff report.  

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#2 Consumer Comment

Avoid Spearit Sound?

AUTHOR: Ramjet - (U.S.A.)

Sorry, you don't get to tell anyone who to avoid.

You are pretty hilarious, this kind of ridiculous rant is what makes reading ROR rewarding.  Thanks for the laughs.
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#3 Author of original report

Avoid Spearit Sound

AUTHOR: Avoid Spearit Sound - (United States of America)

Nothing as of 12/11/2011. Told to contact Attorney General.
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#4 Consumer Comment

To the arrogant jerk (the OP)...

AUTHOR: Ken - (USA)

"Write "Ken - Greeley (USA)" (or troll) on a piece of paper or index card. Put it in front of your >35-year old McIntosh MC2250 and take a photo. Put the index card in front of your >17-year old C39 Audio/Video Control Center and take a photo. Do the same for the Axxiom 5.1 speakers and Samsung 46" LCD/LED. And then upload all the photos to your rebuttal. Otherwise you're bluffing."

Don't think I will, I don't care if you believe it or not.  Another deflection attempt

BTW, your reference to the age of this equipment is a not so subtle attempt to convince that it is not credible, audiophile grade equipment and is obsolete.

Quite the contrary, I looked at the new market 2 years ago and actively searched the internet for this specific equipment. 

I'll put it up against ANYTHING you and your "audiophile" friends have to offer.

Now go back to reading Stereophile to stay in good standing in your own little audiophile community.\

You ARE a narcissist and of course a bullet headed, egotistical jerk....oh, have a nice day.

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#5 Author of original report

My response to the Troll and his/her asinine, malicious comments. I feed him/her USDA Certified Troll Food (Nom Nom Nom).

AUTHOR: Avoid Spearit Sound - (United States of America)

Troll, enjoy your gourmet meal.

#0:
RE: "Consumer Comment #8."
"Is a CPSC "release" the same as a recall?"

Ken the Troll, RamJet, and the other sockpuppets TBA:
I thank you for *confirming* your lack of credibility, ineptness, and unscrupulousness. That's why we start at #loser.

-------------------------------------
#1
RE: "Consumer Comment #4."
"Again, answer the questions or just appear like you don't know what YOU'RE talking about."

Do not assume my intent was to avoid or even attempt to avoid your defamatory comments and malicious questioning.

Write "Ken - Greeley (USA)" (or troll) on a piece of paper or index card. Put it in front of your >35-year old McIntosh MC2250 and take a photo. Put the index card in front of your >17-year old C39 Audio/Video Control Center and take a photo. Do the same for the Axxiom 5.1 speakers and Samsung 46" LCD/LED. And then upload all the photos to your rebuttal.

Otherwise you're bluffing.

------------------------------------
#2:
WHAT DID THEY [the manufacturer] SAY WHEN YOU CALLED THEM ABOUT YOUR "PROBLEM?" "when you asked them to help?....did you do this?  Your complaint is with THE MANUFACTURER, NOT this dealer.

Please stop shouting. And stop drawing conclusions from faulty premises.

Once again, why have you not read my entire original posting on Ripoff Report? If you had, then there would have been absolutely no need for all these follow-up postings, this ridiculousness.

Now, in my first sentence I wrote, "since the manufacturer ignored my complaint and even my emails." I already told you that the manufacturer ignored my complaint and emails. No comprende?

Also, in my original posting on Ripoff Report, I wrote:

"The manufacturer ignored my BBB complaint and letter sent via certified mail with return receipt and electronic receipt: 70093410000189797702. The manufacturer did not reply by any means and for that reason in part it received a grade of "F" from Connecticut's BBB."

Here is the timeline in regards to my efforts to contact the manufacturer directly.
I have done a superlative job.

I sent an email directly to the manufacturer on Friday, October 7, 2011 22:56:14 -0500. As a secondary step (in case my email went to the spam box), I sent my message through the manufacturer's contact form as well. In all, my notifications were complaint per the directions on the official recall page from the CPSC and per the directions listed on the manufacturer's website.

As a tertiary step, I even filed a Better Business Bureau complaint with Connecticut's BBB.
10/07/2011 [Consumer sent an email to the manufacturer per CPSC's and manufacturer's written instructions per the respective and official websites]
10/07/2011 [Consumer sent a back-up message to the manufacturer through the manufacturer's official web-form]
10/08/2011 Case Received by BBB
10/10/2011 Case Reviewed by BBB
10/11/2011 Send Acknowledgement to Consumer
10/11/2011 Notify Business of Dispute
10/11/2011 Received additional info from consumer
10/12/2011 Forward additional info to business
10/26/2011 No response to first notice to business
10/26/2011 Reminder of Dispute to Business
10/27/2011 Consumer - Have You Heard From the Company
10/27/2011 [Consumer mailed a letter via certified mail with return receipt (70093410000189797702) to manufacturer's current and active address.]
10/28/2011 [Consumer's letter (70093410000189797702) was signed by Katherine Bianco, Senior Buyer per LinkedIn]
11/03/2011 No Response received from Business on 2nd Notice
11/03/2011 Bureau Close Case UNANSWERED
11/03/2011 Case Closed - UNANSWERED
11/04/2011 Inform Consumer - Case Closed UNANSWERED
11/04/2011 Inform Business - Case Closed UNANSWERED

The BBB then assigned a grade of "F" to the manufacturer.

In all, the manufacturer had at least *seven* notifications sent to it regarding its obligation under the law to get in touch with me the consumer regarding the CPSC recall. Moreover, one of the notifications, the one with the return receipt, could even be used in court. But the manufacturer failed to reply each and every time.

(#1) The manufacturer failed to reply to my email from October 7.
(#2) The manufacturer failed to reply to my message which was sent through the manufacturer's official contact form on October 7.
(#3) The manufacturer failed to reply to the BBB's "Notify Business of Dispute" letter dated October 11.
(#4) The manufacturer failed to reply to the BBB's "Forward additional info to business" letter dated October 12.
(#5) The manufacturer failed to reply to the BBB's "Reminder of Dispute to Business" letter dated October 26.
(#6) The manufacturer failed to reply to my letter which was delivered to the manufacturer on October 28 and singed by the manufacturer's employee, Katherine Bianco (Senior Buyer per LinkedIn and other 3rd party websites). USPS tracking number: 70093410000189797702.
(#7) The manufacturer failed to reply to the BBB's "Inform Business [of] Case Closed [as] Unanswered" letter dated November 4.

Hence, the manufacturer received a grade of "F."

See all of the above? I had to delineate my each and every contact with the manufacturer because apparently you are pretending to be hard-of-thinking, that is, trolling.

------------------------------------
#5:
"Has the amplifier been working properly or you are now having major problems with it?"

The amplifier was never working properly from the outset. I am not just "now having major problems with it". Troll, quit putting words in my mouth.

--------------------------------------
#6:
"Are they out of business and now you're trying to transfer responsibility for the "problem" to the dealer?"

Once again, this is another distraction. Why do you act as if you had not read my complaint in its entirety? Oh, it's because you're the troll!

If you had read my original complaint (or weren't feigning ignorance), then you would have noticed that Katherine Bianco signed for my complaint! Of course they're still in business. This is a non-issue.

-----------------------------------------
#7:
"and now you're trying to transfer responsibility for the "problem" to the dealer?"

More victim blaming. More character attacks. Troll, as I mentioned above, the manufacturer ignored SEVEN different notifications at least once each.

----------------------------------------
#8:
"If your contention was that the seller should have notified you of this in 2009, you would be wrong....it should be the mfr. who you, hopefully, registered your purchase with...you did, didn't you?"

Once again, you are drawing attention away from the items of significance.

When Spinach is recalled, Stop & Shop (a supermarket in New England), contacts me directly and by phone to notify me of the recall. I do not receive a message from Fresh Express or Olivia's.

Now, since a supermarket with hundreds of thousands of customers per day can sift through the records by computer of course to determine who made the purchases (or not), one would think the amplifier's manufacturer (a self-reported "small business") would call (or mail) each and every customer or dealer directly (and manually) given that there are only 2,300 units recalled! Sales records, troll.

------------------------------------------
#9:
"What is the warranty on the amplifier?"

Once again, you are drawing attention away from the item of significance.

It does not matter if the warranty expired 20 years ago. It's a non-issue. You do not have a basic understanding of the law nor the CPSC process. Do a simple search and you'll notice the recall of even exceptionally old items. A hazard is a hazard. The expiration of a warranty does not play any direct role in regards to bringing an item back into compliance.

---------------------------------------------
#10:
"I guess, the obvious questions would be, how would they have known 8 years before the report was released and why would you now expect THEM and NOT the mfr., if ANYONE after over 10 years of ownership to refund you ANYTHING?  Yes, I did read your posting about some blown fuses, but even if the dealer had contacted the manufacturer about this, the "problem" being on more than an amp or two was probably not known at this time. It's called building a repair history."

The recall concerns units which were made between the years of 1997 and February 2001, not the "Model 250a" units after February 2001. I purchased mine in 2001 but it was delivered to the dealer in November 2000 per the box's shipping label. Therefore, it fell within the time period of 1997 through February 2001. Thus, at least four years had already passed since the time of my purchase.

Why did Moulding want to get rid of it so very badly and at such an allegedly low price relative to the current price Northampton Audio, Spearit Sound was charging? Moulding told me that if I were to buy that unit in particular, that is, the one ending in serial number "2333" then he would lower the price more than usual, provide a greater than usual discount. But if I were to buy a different "Model 250a", that is, one with a serial number other than "2333", then Moulding would sell it at the then-current sales price. This - by itself - is suspicious.

He had created a monetary incentive for me to buy that particular "Model 250a" ending in "2333". Why? Remember, Moulding claimed that this particular unit ("2333") was simply nothing more than a dealer reward for himself and that he wanted to get rid of. He guaranteed that it was brand new and in A-OK condition. But he appeared exceptionally nervous about the sale.

Mal-intent or good intent? In-the-know or oblivious? Greed or generosity?
God see the truth but waits.

So, the question becomes: On the macro, how many units were known to have been defective prior to my purchase in 2001 (which covers a period of 4 years from '97 to '01). No units? Or less than 49?, assuming "50" is the trigger for recall.

And what was the distribution? Which dealers knew and when did they know? How many defective units per dealer? And which dealers informed the manufacturer and when? Which percentage of reports did the manufacturer receive directly from the consumer or through the dealers? Or did the manufacturer ignore the reports from the dealers and consumers altogether?  Did the consumers and dealers contact the CPSC directly instead? Did vanity come before safety?

-------------------------------------------
#11:

Troll: The BBB resolution specialist is going to re-open my case.

-----------------------------------------
#12:

Ken/Ramjet:

What stake do you have in this complaint? Why did you feel so compelled to LITTER AND CONTAMINATE my complaint with your victim-blaming nonsense and obfuscations?

Are you on the payroll for the manufacturer or Spearit Sound? Or are you paid by a general Internet reputation manager to attack any victim in general on Rip Off Report regardless of the business.

I mean, are you the anti-thesis to the BBB?  Your actions speak louder than words. And your aim appears to be antithetical to that of the BBB's. 

Or are you simply nothing more than a psycho-social pervert who derives pleasure from the suffering and misery of others? Are you a sociopath or psychopathic on petty power trips?

SERIOUSLY, WHAT STAKE DO YOU HAVE IN THIS?

You better not ever forget that we live in a Constitutional Republic wherein the rights of the individual are to be protected against the tyranny of the majority. So, I do not care how many different names you attack me. You will not succeed at diluting my consumer protection rights. You are wasting my time and deliberating inflicting emotional distress.

---------------------------------------
#13:

TROLOLOLOLOL.

Ken - Greeley (USA) is labeled by the original poster as a troll.
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Ken - Greeley (USA) is labeled by the original poster as a troll.
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 Duncan Police Department Stephens County, City of Duncan Members of Duncan Police Department involved in harassment ring of gangstalkers and other vigilante terrorism of blacks, homesexuals, non-christians, and some single men. Duncan, Oklahoma"
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 Golds Gym Gold`s Gym Golds Gym Manager provided stalker member with private information about female member Mount Dora, Florida
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#6 Consumer Comment

Lets see if I have this right

AUTHOR: Monica - (United States of America)

you want a full refund on a 10 y/o piece of equipment that you used all that time from the dealer?
Then demand they send you a check before you will even return it?...Yeah Right....DOH!
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#7 Consumer Comment

I've been accused of working for over 2 dozen companies as a shill....

AUTHOR: Ken - (USA)

but this is a first for being the same person as Ramjet.

Is a CPSC "release" the same as a recall?

IF you haven't had the problem corrected by the service in the past, your complaint is with KRELL, NOT this dealer.  IF the fuses referenced in the CPSC notice are the ones on the back of the amplifier, the 12 amp ones, you would probably need Krell to change them as they require a standard screwdriver and about 1/4 turn to the left....a real poser.

Also, from the CPSC report, it would appear an input device, such as a pre-amp could cause the problem with a particular failure, such as an output capacitor on the input device failing, or if direct coupled, an unbalanced voltage due to a failure in the input unit....a pretty rare occurence.....but, as you said previously, I am NOT an audiophile and have no standing with you Stereophile reading audiophiles.

But, hey, do it your way, all knowing one, keep bugging the seller.  I need to go now and tell my wife she's married to me/Ramjet, boy is she going to be surprised. She didn't even know I work for all those companies.

"#7 Update By AuthorAnother asinine comment from the same trollAUTHOR: Avoid Spearit Sound - Westfield (United States of America)SUBMITTED: Sunday, December 11, 2011POSTED: Sunday, December 11, 2011

Ramjet - Somewhere (U.S.A.) (aka Ken): Pseudo-intellectual and pseudo-expert.

(#1) The amplifier was recalled by the CPSC.

(#2) The manufacturer is not in compliance with the terms of the product recall.

(#3) The warranty is a distraction which the troll keeps on bringing up. A warranty is not needed  for a product recall.

(#4) Even though the amplifier is not under warranty, the manufacturer is still obligated to restore the unit into compliance.

You fail to acknowledge that the amplifier was malfunctioning from the get-go, 2001.
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#8 Author of original report

Another asinine comment from the same troll

AUTHOR: Avoid Spearit Sound - (United States of America)

Ramjet - Somewhere (U.S.A.) (aka Ken): Pseudo-intellectual and pseudo-expert.

(#1) The amplifier was recalled by the CPSC.
(#2) The manufacturer is not in compliance with the terms of the product recall.
(#3) The warranty is a distraction which the troll keeps on bringing up. A warranty is not needed  for a product recall.
(#4) Even though the amplifier is not under warranty, the manufacturer is still obligated to restore the unit into compliance.

You fail to acknowledge that the amplifier was malfunctioning from the get-go, 2001.


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#9 Consumer Comment

Ridiculous

AUTHOR: Ramjet - (U.S.A.)

Nope, Ken is not a troll, he comments on many reports both positive and negative.  This accusation is a typical response from anyone who does not like a rebuttal.

Your complaint is ridiculous, You bought this device in 2001, long before 2009 when a recall was apparently issued.  The recall was for fuses that were a value too high.  That alone would not cause a primary failure but could cause a problem if there was another failure that caused too much current to flow and the fuse would not blow.

Your device is way out of warranty and you are just another person who does not seem to understand what a warranty is.

You are obviously a stubborn person who is incapable of understanding that you are dead wrong but, indeed, you are.

And no, I also do not work for this company.  I never even heard of them before.
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#10 Consumer Comment

You ARE right, I did miss the part of your 1.000 word epistle

AUTHOR: Ken - (USA)

that states you did contact Krell.

The rest of my points and questions are valid, no matter how feeble your attempts to deflect them....once more, answers, please.
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#11 Consumer Comment

Really great deflection and you didn't answer my questions...

AUTHOR: Ken - (USA)

BTW, since you brought it up, I am an experienced and discerning audiophile.

I built the first stereo phono system in Pueblo when the system was introduced. Astatic phono Cartridge and records purchased in Denver and Heathkit amplifiers assembled. Speakers were Electro-Voice two-way.

I did professional audio repair for 23 years and on my own equipment for a lot longer.

My home theater sound system currently consists of (2) McIntosh MC2250 power amps, (1) MC2205 power amp

(1) C39 Audio/Video Control Center, Axxiom 5.1 surround speaker system with 600W RMS  amplifier/subwoofer, capable of 17 hz.

The total (conservative) power rating of all the amplifiers is 2,000 watts RMS.

Rounding it all out is a high end Samsung 46" LCD/LED set with the best picture quality I've EVER seen on a TV and I've seen and worked on a lot.  It was absolutely flawless right out of the box.

Now that I've established my "bona-fides", do you plan on answering my questions or continue to post innuendo and character assassination? 

Someone who does this has NO credible argument left and can't answer without looking foolish

BTW, since I first posted, I've discovered Krell is still in business...WHAT DID THEY SAY WHEN YOU CALLED THEM ABOUT YOUR "PROBLEM?"

Again, answer the questions or just appear like you don't know what YOU'RE talking about.

I had thought you were an adult, was I wrong
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#12 Author of original report

Asinine response from a troll who goes by Ken - Greeley (USA)

AUTHOR: Avoid Spearit Sound - (United States of America)

"Ken - Greeley (USA)" is a troll. Do not feed him/her. He/she does not appear to be an audiophile and therefore has absolutely no credibility within the audiophile community. So, ignore him/her.   

You'll notice that he/she has a habit of nearly always blaming the victims. There are at least 2,440 reports on this character.

 Copy and paste: "Ken - Greeley (USA)" into Google.

http://goo.gl/sr80Y

Notice how the troll could not even be bothered to read the first sentence of my complaint. It is clear that I have contacted the manufacturer. I even sent a letter out by certified mail with return receipt and electronic return receipt.

Proof from the Post Office: 7009 3410 0001 8979 7702

http://goo.gl/UfqIb  
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#13 Consumer Comment

Have I missed something here?

AUTHOR: Ken - (USA)

You bought this amplifier in 2001 and Aug 2009 the CPSC issued a release stating they had problems.

I guess, the obvious questions would be, how would they have known 8 years before the report was released and why would you now expect THEM and NOT the mfr., if ANYONE after over 10 years of ownership to refund you ANYTHING?  Yes, I did read your posting about some blown fuses, but even if the dealer had contacted Krell about this, the "problem" being on more than an amp or two was probably not known at this time. It's called building a repair history.

What is the warranty on the amplifier?



If your contention was that the seller should have notified you of this in 2009, you would be wrong....it should be the mfr. who you, hopefully, registered your purchase with...you did, didn't you?



What did Krell say when you asked them to help?....did you do this?  Are they out of business and now you're trying to transfer responsibility for the "problem" to the dealer?



Has the amplifier been working properly or you are now having major problems with it?



From what I've read here, it doesn't look like you have much of a case against the dealer.



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#14 Author of original report

Five days have passed. Absolutely nothing.

AUTHOR: Avoid Spearit Sound - (United States of America)

In the business' final response to the BBB, it wrote:

"If there is anything that we can do to facilitate this, we are happy to accommodate the customer.

"

Five days have passed. No response. I contacted the BBB in Worcester and was told that the case would be re-opened.

This is an absolutely disgusting experience. Even worse, "Brett" or someone masquerading as a "Brett" from Warwick, MA or Orange, MA is going across the Internet and is leaving a couple (or possibly more) positive reviews for Spearit Sound. How contrived! This "Brett" character claims there are more satisfied customers than dissatisfied.

Well, if what happened to me were to happen to you Brett, you'd be singing a different tune!
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