- Report: #975195
Report - Rebuttal - Arbitrate
Complaint Review: Spears Mattress Company Englander
Spears Mattress Company EnglanderInternet United States of America
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We did not make it past the receptionist. She basically told us off and asked what we expected a pillow top mattress to do. She claimed it would settle and then be fine.
Six months later we called back. Again, we spoke with the woman who answered the phone. She stated that unless the mattress had sunk below 2 inches she could not help. We told her it had. She gave us a runaround. We asked if someone could come out and check the depth and we were accidentally "disconnected." Upon calling back we were sent to voicemail. We left a message and our home address.
This phone tag went on and on and on. We were told a kit was in the mail for us to utilize on the mattress to diagnose whether there was an issue or not. The kit never arrived. We drove to Rome on three different occasions in an attempt to obtain the kit. We failed each time.
It has taken us three long uncomfortable years, but we finally saved money and purchased a Vivon. We would burn the Englander but there are fire laws. I wouldn't donate this crappy mattress to a homeless shelter or Goodwill. God forbid anyone ever have to experience something so horrendous.
This report was posted on Ripoff Report on 11/28/2012 05:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spears-Mattress-Company-Englander/internet/Spears-Mattress-Company-Englander-Spears-Bedding-Spears-Mattress-Spears-Englander-Adva-975195. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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