Special-T-Travel Paints a pretty picture and sends you to ghettos! Casselberry, Florida

I booked my honemoon to Cancun with Special-T-Travel.  The place they booked us, called the Aquamarina Hotel was a dump.  It was old, smelly, the food was not great to say the least.  It was called a resort.  There is not much to do there at all. There is no refridgerator, microwave or coffee makers in the room.

The place is in the middle of a ghetto.  When I asked where I could get a cup of coffee early the next morning, I was told I would have to wait until the cafe opened or walk across the street!! We moved out the next day to a real resort! 

When I got home I tried to contact Special-T-Travel to get reimbursed for the days  we didn't stay.  I was told to fax a complaint to their compliance dept.  I did.  I was told someone would contact me.  They haven't!!! It's been a month.  Everytime I call, I am told to talk to Angie.  I get put through to her voicemail, and NEVER get a response! Don't trust these people!! If you are using a travel agency, my recommendation is talk to someone local that you can see face -to-face!!