• Report: #828168

Complaint Review: Specialty Answering Service

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  • Submitted: Tue, January 24, 2012
  • Updated: Wed, January 25, 2012

  • Reported By: Anonymous — Laguna Niguel California United States of America
Specialty Answering Service
800 N. Henderson Road Ste. 300 King of Pressis, Pennsylvania United States of America

Specialty Answering Service Be very careful of this outfit King of Pressis, Pennsylvania

*Consumer Comment: jeez!

*Consumer Comment: Indeed

*Consumer Comment: Not a rip off.

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I contracted with this company to provide telephone answering services.  Turns out, they were not actually the answering service.  They marked up the rate and subcontracted it to an actual answering service who provided the service. 

They never disclosed this in their contract or discussion.    Find an actual answering service at a much lower rate than what they want to charge.

When they transfer a call from one of your customers to you or your staff,  they keep billing you at the full rate when they are no longer on the line.  That is not disclosed in their contract or  literature.  A huge rip off given that they are doing virtually nothing and billing at the full rate.

They claim this is "tying up their line" in an attempt  to justify their billing.  I find it doubtful they are actually incurring any actual cost after they hang up the line.

They ripped me off for over $5,000.

This is actually a marketing entity only with deceptive billing practices.

This report was posted on Ripoff Report on 01/24/2012 11:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Specialty-Answering-Service/King-of-Pressis-Pennsylvania-19406/Specialty-Answering-Service-Be-very-careful-of-this-outfit-King-of-Pressis-Pennsylvania-828168. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

jeez!

AUTHOR: jsnoppes - (United States of America)

I second the above 2. Sounds like an unhappy customer not a fraud company. I'm thinking about filing a complaint with my cell phone carrier b/c i don't want websites i don't like to count against my data usage plan :)
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#2 Consumer Comment

Indeed

AUTHOR: Lorenzen - (U.S.A.)

And not only that, but they are located in KING OF PRUSSIA, PA, not King of Pressis.......Geeezzzzz.
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#3 Consumer Comment

Not a rip off.

AUTHOR: Inspector - (USA)

You contracted for a service and agreed upon price.  You paid that price and received the service.  No contract has to spell out the details in which a business conducts itself or whether or not it contracts through a third party.  Sounds like buyers remorse not a rip off.

Did they fail to answer a call?  Get on with your life and stop your crying.  If you don't like the price or the service then stop it.
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