- Report: #303296
Report - Rebuttal - Arbitrate
Complaint Review: Specialty Merchandise Corporation - SMC
Specialty Merchandise Corporation - SMCSimi Valley, California U.S.A.
Specialty Merchandise Corporation - SMC BEWARE OF THIS COMPANY. Simi Valley California
*Consumer Comment: Talking to a Human at SMC
*Consumer Suggestion: Dealt with SMC and had no problems requesting a refund.
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Today with the birth of ecommerce and faster information technology, SMC evolved in a business that involves dirty business tactics that almost predatory in nature. About 3 years ago I did not renew my membership because I was not active in the business anymore so one day I decided to reinstate my membership. So I called and accidentally called their sales hotline and spoke to one of the salesperson and she talked me into just buying a whole new set of membership for $240+ that involves a free website instead of just reinstating my old membership for just $69 and I fell for it (I know silly me huh).
That night I couldn't sleep thinking that I just got ripped off so I called them the next day and got a hold of member support line (800) 345-4762. I spoke to a lady and explained that I need to reinstate my acct and just cancel the new one. So she reinstated the old account and told me that the new one will be cancelled.
After a few days, I recieved a package in the mail, the membership package and an email saying that I have the new account set up. So I called SMC again and requested that I have 2 accts and cancel the new one. He cancelled it and I asked him to send the money back to my credit card.
After a few days, I received another package in the mail - GIFT CARDS! So, I called them again and told them that I didn't order these GIFT CARDS. I just want my money back! The guy i spoke to said that I don't need to send back the Gift cards and just throw it away. He will just deactivate them and he will request that my money be sent back to my credit card account.
After a few days, I called again to check the status and was told that the request is still pending. So people beware of this company.
P.S. I checked BBB and SMC is no longer listed. I am checking Federal Trade Commission now; It might be al ong shot but I think if many people file a legitimate complaint like most of us, it might work.
Here is the link:
Santa Clarita, California
This report was posted on Ripoff Report on 01/25/2008 11:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Specialty-Merchandise-Corporation-SMC/Simi-Valley-California/Specialty-Merchandise-Corporation-SMC-BEWARE-OF-THIS-COMPANY-Simi-Valley-California-303296. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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