• Report: #1046376

Complaint Review: SpeediShuttle

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  • Submitted: Fri, April 26, 2013
  • Updated: Fri, April 26, 2013

  • Reported By: C. L — Hogansburg New York
SpeediShuttle
Internet United States of America

SpeediShuttle Daniel Kapahu, General Manager Collected money for a service they did not provide. Did not pick me up at the airport, after waiting over one hour had to get a taxi and pay an additional $50 plus tip. Internet

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Prepaid for transportation from airport in Lihue to hotel.  Transportation did not show up and I waited at the airport for over one hour.  Then had to pay an additional $50 plus tip for a taxi to take us back to our hotel.  Attempted to call Speedishuttle and was told office was closed to call back in the morning???  When I returned from my trip I contacted the general manager Daniel Kapahu at Speedishuttle and he had me email him the taxi receipt, which I did immediately.  Mr. Kapahu acknowledged that he received the receipt and that a refund check for the taxi would go out to me on April 4th.  It is now April 25th and I have still not received the check.

I emailed Mr. Kapahu and left several messages on his answering machine and have not even had the courtesy of a response.  Speedishuttle clearly defaulted on their obligation to provide transportation for which they had already been paid for.  I now feel that they are ignoring my efforts to get reimbursed for services that were never provided.  Bottom line is that it cost me $100 for transportation from the airport to our hotel.  Double what it should have cost.  With Hawaii being a popular destination for travellers, I am sure the state cannot afford to have such poor customer service being provided to tourists.  I did everything that was requested of me and have spent considerable time attempting to contact Mr. Kapahu with no success.

This report was posted on Ripoff Report on 04/26/2013 07:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/SpeediShuttle/internet/SpeediShuttle-Daniel-Kapahu-General-Manager-Collected-money-for-a-service-they-did-not-pr-1046376. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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