- Report: #1147346
Report - Rebuttal - Arbitrate
Complaint Review: Speedy Glass
Speedy GlassNationwide USA
Speedy Glass Speedy Auto Glass Company lied, cost me a lot of money and missed work opportunity Denver Nationwide
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I have a broken windsheild. Speedy glass promised to come fix it between 0800-1200 MT today. I made arrangements to miss a half day's work. They showed up with paperwork proving that the correct part was ordered, however they brought the right part. The installer was very rude, and so I called the Denver manager who identified herself as "Deenie" and she refused to send him back until "between 3 and 5" even though I explained that would require me missing a full day of work and that I do not get paid for missed time. She would not budge, so I made arrangements to be here at my own expense and then I called the district manager "Rick Nedens". I was not given any more satisfaction except to pinpoint the time to between 3:30 and 4:00. I grudgingly agreed. At 3:15, Mr Nedens called me back and said "you know, we decided we don't want to fix your car, you are on your own". I can only assume that this was because I asked for an additional discount to cover my missed time off work.
The results were a full day of missed work (amounting to appr. $200.00 for me), and a car I cannot drive due to a broken windsheild until another company can come out on Monday which means another half day of missed work, and a weekend trapped at home when I had plans because it is unsafe to drive with this cracked window.
I feel Speedy should be help responsible for this. Calls to the presiden, Gary Skidmore have gone unanswered and I am looking for some help.
If Speedy would have told me when they were here this morning that they couldn't help me, I would have been able to get the car repaired elsewhere.
This report was posted on Ripoff Report on 05/16/2014 03:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Speedy-Glass/nationwide/Speedy-Glass-Speedy-Auto-Glass-Company-lied-cost-me-a-lot-of-money-and-missed-work-oppor-1147346. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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