- Report: #397378
Report - Rebuttal - Arbitrate
Complaint Review: Speedysigns.com Aka Speedysignsusa.com
Speedysigns.com Aka Speedysignsusa.com162 SW Spencer Ct. Lake City, Florida U.S.A.
Speedysigns.com Aka Speedysignsusa.com Ripoff/ Bad Service Lake City Florida
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So Monday comes and no signs. We sent an email that evening requesting information about the order. Tuesday comes, still no signs. We sent another email requesting information and letting the company know that we had no use for the signs if they were delivered. Wednesday morning comes and we email twice again. We are then told that the package should be delivered that afternoon. Well that was no use as we now had no time at all to put the signs around town advertising our event. So we requested a refund -- we were told they would refund the RUSH shipping charges (well, thanks as it was not a rush job) and a $30 fee relating to vertical printing. The total of the order with shipping came to $300 and they were willing to refund $92.
What were we going to do with lawn signs that couldn't be put around town until late Friday for a Sunday event. . . had we known that the items weren't going to be delivered on time, we would have never ever ordered them. . . oh, and BTW, the items didn't even ship until Tuesday, November 25th, which was almost one week (not next day as advertised) after our order was placed and it was shipped via overnight UPS super saver -- not 2-day UPS as we outlined.
So to summarize, we ordered on Wednesday, 11/19 and expected delivery on Monday, 11/24. The signs didn't even ship until Tuesday, 11/25 and were delivered on Wednesday, 11/26 (the day before Thanksgiving). Our event was Sunday, 11/30. No phone call or email about the delay on Thursday (the day the shipment was expected to go out), Friday, over the weekend, Monday or Tuesday . . .
We've now put in a claim with our credit card company hoping that the remaining $200+ will be returned -- I mean, we are a charity, for goodness sake and money has virtually been STOLEN for goods that we couldn't use!!
DO NOT, WHATEVER YOU DO, ORDER FROM THIS COMPANY!
Matawan, New Jersey
This report was posted on Ripoff Report on 12/03/2008 10:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Speedysignscom-Aka-Speedysignsusacom/Lake-City-Florida-32024/Speedysignscom-Aka-Speedysignsusacom-Ripoff-Bad-Service-Lake-City-Florida-397378. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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