- Report: #262378
Report - Rebuttal - Arbitrate
Complaint Review: Spencers TV & Appliance
Spencers TV & Appliance115 W First Ave, Mesa, Arizona United States of America
Spencers TV & Appliances REVIEW: Spencer's TV & Appliances 100% customer satisfaction, feel confident & secure when doing business with Spencers TV & Appliances
SPECIAL UPDATE: January 3 2014: Spencers TV and Appliance remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Spencers TV and Appliance is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Spencers TV and Appliance has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Spencers TV and Appliance has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Spencers TV and Appliance remains committed to improving customer satisfaction. [continued below]....
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Ripoff Report REVIEW: Spencer's TV & Appliances gets a POSITIVE RATING from Ripoff Report and is fulfilling its commitment to provide excellent customer service. Customers can feel confident and secure because Spencer's. Spencer's TV & Appliances is a proud member of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program and they've pledged to resolve any and all legitimate complaints.
Spencer's states it is their .."sincerest intention to make every one of their customers happy with every part of their transaction at Spencer's at the lowest prices." Executives report that they have stringent requirements into their hiring practices to ensure sales and customer service personnel are of the highest quality, provided more intense training practices to teach new and better ways of servicing customers, improved communication among managers and floor personnel so that any misunderstandings are dealt with on the spot, and empowered all employees to do what's necessary to make any and all customers happy.. Spencer's realizes that clear communication is the key to happy customers, so they pledge to make sure each and every customer clearly understands the specific model they are purchasing and the terms of all deals before they leave the store.
Spencer's explained to Ripoff Report that they have increased staff in all areas, having grown from a small staff of 4 or 5 to their current staff of 300, and while they've experienced some growing pains, they are taking the steps necessary to make sure all customers are satisfied every time they shop at Spencer's.
Spencer's TV & Appliances personal attention always putting the customer first. Spencer's TV & Appliances believes one complaint is too many that is why they approached Ripoff Report and requested to join Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Our investigation revealed that Spencer's TV & Appliances truly cares about its clients, and makes every effort to provide an excellent level of service to each and every one of them.
Read more about Spencer's TV & Appliances and their commitment to total customer satisfaction and why consumers should feel safe and confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
Spencers TV And Appliance, Worst customer service, Rude and disrespectful Mesa Arizona
In February, I went to Spencer's TV and appliance at the request of many people living in the Condo area where I bought my first home. They, the people working for the Condo company said that there would be preferential treatment if I sought out "Keith" for help in my purchase. So I went there and Keith helped me pick out washer, dryer and refridgerator. I never had his FULL attention since some neighbors came in and he had to carry on a conversation with them too. He so willingly and politely filled out my rebate cards for me and told me how nice it was that he do that. I had told him that I lived on the THIRD floor of the condo community for my delivery and repeated myself many times, I have a witness for this too. He was telling me that my fridge would fit in my condo and that it would be delivered on Friday and I would get a confirmation call. On friday I got the call and they said that they had my delivery and I heard only ONE person was going to come out! I said that was strange since I live on the third floor, they told me that it was a first floor delivery! Keith himself called me back and told me that I NEVER told him that I lived on the third floor! I told him that I has said that I lived on the third floor but maybe he didn't hear me since he was busy helping his old neighbor get a range for his mother in law. He seemed to attend to me once he realized that I FORGET NOTHING! So my appliances were delivered to the first floor at 10AM and I was told that I would need to wait for the two man crew to get it up the stairs. At 7PM the two man crew showed up and were completely nice. They delivered my washer/dryer but couldn't get the fridge up the stairs. I told them that Keith told me it would fit, they measured and said that NO it would not fit and to call tomorrow and someone would pick up the fridge I bought and that a new smaller something like a college fridge would have to do. Rather than call Keith, my family felt SO BAD that the next day, my father, 82 year old GRANDFATHER, cousin, and friend got it up and into my home.
To top it off, I never got my fridge rebate! I did call the store and told them that I was unhappy with the treatment I recieved and they told me that they would resend it but that rebate companys screw up all the time. I went to the store and the gentleman who helped me was very nice. He quickly went to the back of the store near the end of filing out the paperwork and saw my signature and said that "I must have been a dental assistant" I looked on his computer and there was nothing about my occupation. I realized that when he had gone in the back office, Keith, whom I DID tell what my job was, had told him what I did. Keith was in the back office HIDING from me.
Needless to say I have not recieved the second rebate that they sent in and Amana has never heard of me. I will keep you posted on this situation. BE VERY LEARY OF KEITH!! He is boasted as a top seller, but he is nothing more that a cheap selling whore who wants your business but will do none of the follow through to ensure a happy customer. I have seen better customer care at the DMV! Please, if you are hoping to get quality care and great customer service GO TO ANOTHER STORE! A new one opened up and has taken a lot of their business, it's on the 202 and Williams Field!
Julie mesa, Arizona
Click here to read The *EDitorial: The Marketing Rebate Rip Off ...Manufactures invent reasons why not to pay the consumer
This report was posted on Ripoff Report on 07/21/2007 08:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spencers-TV-Appliance/Mesa-Arizona-85210/Spencers-TV-Appliances-REVIEW-Spencers-TV-Appliances-100-customer-satisfaction-fee-262378. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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