- Report: #174709
Report - Rebuttal - Arbitrate
Complaint Review: Spencer's TV and Appliance TRUSTED BUSINESS | Ripoff Report Verified™ ..businesses you can trust. Spencer's has greatly enhanced their proactive approach in giving customers what they need, when they need it. Pledges complete commitment to customer satistfaction.
Spencer's TV and Appliance TRUSTED BUSINESS | Ripoff Report Verified™ ..businesses you can trust. Spencer's has greatly enhanced their proactive approach in giving customers what they need, when they need it. Pledges complete commitment to customer satistfaction.456 W Main Mesa, Arizona United States of America
Spencer's TV and Appliance REVIEW: TRUSTED BUSINESS.....feel confident about doing business with Spencer's TV and Appliances - Spencer's has greatly enhanced their proactive approach in giving customers what they need, when they need it. One executive stated that they realize that assisting customers in selecting the best appliances for their home and budget is critical for the most important thing in every consumer's life (his or her home ) and they take great pride in being selected as the retailer to help customers achieve their dreams..
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REVIEW UPDATE: MARCH 10 2015: Spencers TV and Appliance remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Spencers TV and Appliance is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Spencers TV and Appliance has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Spencers TV and Appliance has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Spencers TV and Appliance remains committed to improving customer satisfaction. [continued below]....
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected]
Ripoff Report REVIEW: Spencer's TV & Appliances gets a POSITIVE RATING from Ripoff Report and is fulfilling its commitment to provide excellent customer service. Customers can feel confident and secure because Spencer's. Spencer's TV & Appliances is a proud member of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program and they've pledged to resolve any and all legitimate complaints.
Spencer's states it is their .."sincerest intention to make every one of their customers happy with every part of their transaction at Spencer's at the lowest prices." Executives report that they have stringent requirements into their hiring practices to ensure sales and customer service personnel are of the highest quality, provided more intense training practices to teach new and better ways of servicing customers, improved communication among managers and floor personnel so that any misunderstandings are dealt with on the spot, and empowered all employees to do what's necessary to make any and all customers happy.. Spencer's realizes that clear communication is the key to happy customers, so they pledge to make sure each and every customer clearly understands the specific model they are purchasing and the terms of all deals before they leave the store.
Spencer's explained to Rip-off Report that they have increased staff in all areas, having grown from a small staff of 4 or 5 to their current staff of 300, and while they've experienced some growing pains, they are taking the steps necessary to make sure all customers are satisfied every time they shop at Spencer's.
Spencer's TV & Appliances personal attention always putting the customer first. Spencer's TV & Appliances believes one complaint is too many that is why they approached Ripoff Report and requested to join Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Our investigation revealed that Spencer's TV & Appliances truly cares about its clients, and makes every effort to provide an excellent level of service to each and every one of them.
Read more about Spencer's TV & Appliances and their commitment to total customer satisfaction and why consumers should feel safe and confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
Spencer's TV & Appliance Bait & Switch Lying Refused to Make Things Right, ZERO Customer Service, This Business Has Gone Downhill at a steep decline Mesa Arizona
We have purchased a few appliances at Spencer's in the past with no major problems, so we were stunned at our experience of the past 2 weeks. We visited the store three times while shopping for a new range. Each time a different salesman showed us the same models of white glass-top ranges, which is what we wanted. The third time on January 25, 2006, we dealt with Jeremy and selected a Maytag range. He did not come down on the price but we did get him to include the cord. They loaded the box into our truck and we drove home. Once we unloaded it, we opened it and found the top was gray and had different features than the one we bought. We immediately called the store, but Jeremy was not available so we had to deal with someone else. They told us the one we received was the wrong model number and would have one delivered on January 30, but they would not give us the correct model number.
We went in the next day, and they then told us the model number was right but the one we received had been boxed wrong. We did our own research and Maytag web site showed the one in the box did match the model number but the one we had selected was not on the site. Spencer's insisted the model we wanted would be delivered to us, but on January 31, not January 30 as originally promised.
On January 30, Jeremy left us a message saying he got a note in his box saying we came in and chose a different range. We called him to explain that we didn't choose a different one, but that we were given the wrong one to begin with. He said that the right one was not coming the next day, but he "hoped" it would be on the truck that came in on February 3. This was the third date they'd told us and 1 1/2 weeks since we'd made the purchase.
On February 3, we called to make sure our range came in on the truck. We were told it didn't and that they'd been in touch with their Maytag rep and that our model was no longer being made. We could not understand why it took them 1 1/2 weeks to tell us this when we could figure it out from the internet. Instead they chose to string us along for 1 1/2 weeks, and meanwhile we had no range to use.
We went into the store to see what our other options were. They refused to give us anything comparable for even close to the same price. They offered to give us the floor model of the one we wanted for the SAME price of what we had laready paid. The floor model was scratched and chipped, it was an old model that hadn't been manufactured for at least a year, and the fact that it was a floor modelnot even close to new. We had paid over $800 and when we pointed this out, they offered to only take off $25. They made it clear they were not interested in our business and that they were all about sales, not customer service, so we asked for refund and said we'd buy somewhere else. Jeremy said they would not refund us without getting back the wrong range so we asked when they could come pick it up. He said they couldn't pick it up until February 4 and that he'd have to charge us a $30 delivery fee to pick it up. We could not believe what we were hearing. They wanted to charge us to pick up the wrong range they had given us? Why would we pay to correct their error? We demanded a refund and said we were not paying a delivery fee. We had requested to speak with a manager this whole time, but he was very minimally involved. Instead, Jeremy just rudely said, "Gimme your card," and appeared to process the refund, but it still hasn't shown up in our bank account. We were never offered any apology or compensation for our two weeks of stress and hassle.
We are still in shock of how poorly we were treated, given the runaround, and that they didn't care about our business or trying to satisfy us. If you like salesmen who are all about sales then don't care about you once they have your money, continue to shop there. If you care about customer service, integrity, and fair service, stay far away from Spencer's.
Troy Mesa, Arizona
This report was posted on Ripoff Report on 02/04/2006 06:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Spencers-TV-and-Appliance-TRUSTED-BUSINESS-Ripoff-Report-Verified-businesses-you-can-trust-Spencers-has-greatly-enhanced-their-proactive-approach-in-giving-customers-what-they-need-when-they-need-it-Pledges-complete-commitment-to-customer-satistfaction/Mesa-Arizona-85201/Spencers-TV-and-Appliance-REVIEW-TRUSTED-BUSINESSfeel-confident-about-doing-busines-174709. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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