• Report: #457991

Complaint Review: Spiegel Company

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  • Submitted: Wed, June 03, 2009
  • Updated: Thu, June 11, 2009

  • Reported By:Rock Hill South Carolina
Spiegel Company
Hampton, Virginia U.S.A.

Spiegel Company Watch out if you order and have to return - won't issue credit Hampton Virginia

*Author of original report: Called customer service last 3 mornings and got 3 new lies each day

*Author of original report: Well 5 days have past and I have called and e-mailed every day

*Author of original report: Spiegel clothing Company

*Author of original report: I copied and pasted my report at ripoff to Spiegel

*Author of original report: Spiegel will not issues credit as do not have time - BUT

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My son recently got married and I did a lot more shopping on line than normal. I dealt with a lot of new companys from drug stores for make up to clothing, to shoes, to jewelry and misc. comapnies. EVERYONE - d(((REDACTED))).com, 6PM.com ( a shoe company_ Cxxx, Bxxxx Pxxxx, Vxxxxxx, Pxxx Bxxxh Jxxxx(((REDACTED))),all with customer service more than willing to help you and go above and beyond thier job to enable customer satisfaction. Basically all these companies had same return policy and I had to return a lot doing so much shopping on line. 6xx(((REDACTED))) even issued my credit the day I told them I mailed a pair of shoes back as we had developed quite the customer. company realtionship and they trusted me. Cxxxx(((REDACTED))) was wonderful about returns.

Then there is good old Spiegel. If you return something to them, just plan on giving it back and never receiving the credit to your credit card. They just send that automated reply to my e-mails and seems to like to keep my money for retruns to irritate me and make interest off my money that they owe me. I got one e-mail saying they received the 2 tank camis back on April 9 with a reference #. Well this is June 3 and they have not nor will they discuss issuing my credit back yet but SAID THEY RECEIVED the items on April 9th. All above mention companies said they "could take 1 to 2 billing cycles before you saw a credit but NONE TOOKMORE THAN WEEKS AND SOME ONLY A WEEK!! What is Spiegels problem and why don't they get off thier butts and issue my credit as I am not going to leave it alone.I will come up and report weekly how sorry they are when it comes to taking an item back and they do not follow thru as I have received 2 billing statements. Love making that almighty dollar for interest for thier company is all I can assume.

Suzanne c
ock Hill, South Carolina
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 06/03/2009 12:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Spiegel-Company/Hampton-Virginia/Spiegel-Company-Watch-out-if-you-order-and-have-to-return-wont-issue-credit-Hampton-Vir-457991. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Author of original report

Called customer service last 3 mornings and got 3 new lies each day

AUTHOR: Suzanne corcoran - (U.S.A.)

The bottom line is they do not plan on refunding my credit card though they have acknlowedged since April 19th they have the camis back in "processing." Just what the heck is processing, how many people work in processing and how many other people have experienced such night mares by Spiegel. What trips their triggers that they like to aggravate and irritae once happy customers. I just don't get it!!
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#2 Author of original report

Well 5 days have past and I have called and e-mailed every day

AUTHOR: Suzanne corcoran - (U.S.A.)

No replies to e-mails but still send me multiple ones about their great specials. Customer service acknowledged getting the items back in April and that I should have already had credit yet they keep saying status shows"Camis are back in warehouse and being processed." What the hell does processing involve, ANYONE??
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#3 Author of original report

Spiegel clothing Company

AUTHOR: Suzanne corcoran - (U.S.A.)

FRAUDS. LIARS CHEATS AND THIEVES! YOU RETURN AN ITEM/ITEMS and they will not issue credt thought they sent an email 2 months ago acknowledging they receving the returns and were being processed. They have NOT replied to one e-mail since. Just send that automated crap saying they would reply within 24 hours whihc INDEED THEY DO NOT!!
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#4 Author of original report

I copied and pasted my report at ripoff to Spiegel

AUTHOR: Suzanne corcoran - (U.S.A.)

I merely get the "ole automated reply" that they received my e-mail and woul reply within 24 hours which INDEED THEY DO NOT!! FRAUDS!
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#5 Author of original report

Spiegel will not issues credit as do not have time - BUT

AUTHOR: Suzanne corcoran - (U.S.A.)

Since receiving my return on April 9th, they sent me at least 5 e mails a night, some to my spam and some to my e - mail address about the wonderful sales I am missing - and free shipping if I place an order, Firework Memorial Day Sales, 20% of total os you spend 100 doallrs and so on and so on. They have time to sit there and do there but cannot take crae of issuing a credit they have owed since April 9th. Go figure
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