- Report: #3205
Report - Rebuttal - Arbitrate
Complaint Review: Spirit Air
Spirit Air2800 Executive Way Mirimar, Florida U.S.A.
Spirit Air strands customers
*Consumer Comment: Spirit should have told you about this on the outbound flight
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Doesn't Spirit keep customer's phone numbers on file? Did Spirit know a week ago when she flew to NY that her return ticket was worthless? Is this something Spirit does on a regular basis? Why wasn't she afforded the opportunity to take another carrier at Spirit's expense? This is possibly the most amazing case of poor customer service and mistreatment that I have ever experienced and there were several other Spirit customers stranded at Macarthur this morning, what about all of them?
When we called Spirit's customer service they said that we (quote) "should have known that Spirit had stopped flying out of that airprort". When asked how we would have known, their response was "we are sorry for the inconvenience", never an explanation. They refused to refund the money or offer anything other than, "we are sorry for the inconvenience". This little "inconvenience cost about $400 in lost wages (for 4 different people), about $40 in gas and about a day and a half of wasted time (for 4 people). But I guess it is OK since they are sorry for the inconvenience"
This report was posted on Ripoff Report on 09/06/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Spirit-Air/Mirimar-Florida-33025/Spirit-Air-strands-customers-3205. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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