• Report: #844076

Complaint Review: Spirit Airline

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  • Submitted: Fri, February 24, 2012
  • Updated: Fri, February 24, 2012

  • Reported By: Unhappy — Woodbine New Jersey United States of America
Spirit Airline
2800 Executive Way Miramar, FL 33025 Miramar, Florida United States of America

Spirit Airline Free tickets that aren't free Miramar, Florida

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On Nov. 28, 2011 Spirit Airline called to tell me that my flight for 11/30/2011 AM had been changed due to using a smaller airplane to either 11/29/2011 PM or 11/30/2011 PM  I explained that neither of these flights were good for me because of reservations and I was informed that I had to pick one or the other as I no longer had a flight for 11/20/2011 AM.  Upon choosing the 11/30/2011 PM flight I was told by Spirit that we (there were 3 of us flying) would all receive free flights that were good for 1 year but that we had to book it within 60 days.  I asked if these flights were good for anywhere anytime and the response was yes anywhere Spirit flies.

I tried on at least 3 different occasions to  book flights but I was told that these dates were not available for free flights.  Then finally picking dates to try and get the tickets booked I was told that I would have to pay the taxes on these flights.  I was online at the time and had already pulled up the dates to check on availability and they were charging more tax for the free flight then if I had booked on line.  Spirit is a very deceitful company. 

I said to the customer service (dictators) that originally I was told that I could fly anytime anywhere and I questioned if that was just a come on the customer service person answered that is correct.  I did not use the "free tickets"  they weren't free. 

This report was posted on Ripoff Report on 02/24/2012 12:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spirit-Airline/Miramar-Florida-33025/Spirit-Airline-Free-tickets-that-arent-free-Miramar-Florida-844076. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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