- Report: #1003544
Complaint Review: Spirit Airlines Inc
| Spirit Airlines Inc 2800 Executive Way Miramar FL 33316
Miramar, Florida United States of America |
|
Spirit Airlines Inc Spirit left me stranded in Colombia without notice and no refund Miramar, Florida
*Author of original report: This was Spirit direct response
*Consumer Comment: Stranded in Colombia
*Consumer Comment: No explanation?
*Author of original report: No explanation
*Consumer Comment: You left out one important piece of information
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Spirit could not change my flight date as I requested within their policy and I had to buy another ticket from Niagara Falls NY to Colombia and then they cancelled my return. I end up paying for a round trip flight that I never used due to their failure, they just wanted to rip me off like they do to so many people. The government should protect consumers agains this airline scams.
I filed a complain with the Colombia aviation authorities as well as the US Department of Transportation DOT's Aviation Consumer Protection Division (ACPD and I will pursue them a small claims court in Niagara Falls NY and I'd appreciate any advise to succeed in all these jurisdictions.
This report was posted on Ripoff Report on 01/25/2013 06:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spirit-Airlines-Inc/Miramar-Florida-33316/Spirit-Airlines-Inc-Spirit-left-me-stranded-in-Colombia-without-notice-and-no-refund-Mira-1003544. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Author of original report
This was Spirit direct response
AUTHOR: Henry - ()
SUBMITTED: Saturday, June 01, 2013
I found very suspicius that what someone wrote here to respond is exactly the arguments of Spirit Airlines in my case, even the wording like from what the rep told me on the phone, no doubt, this is the airline trying to save face against all the scams they do. I'll see you in court and I will place the results here. Consumers rights are above greedy companies excesses.
#2 Consumer Comment
Stranded in Colombia
AUTHOR: Dynamite2k - ()
SUBMITTED: Thursday, March 28, 2013
Let me see if I can guess the sequence of events.
You booked a ticket for the wrong day departing NY, and tried to change it. They didn't have flights, or with the change fee it was too expensive, so you booked a second 1-way trip.
After taking the one way trip and completing your stay in Colombia you went to the airport to try to board your return flight, to find it cancelled. Why? Because you didn't take the original leg.
In this case, you must change the original reservation. If you have missed your outbound flight, your only option is to take a credit if any for the original and buy a round trip.
The airline policies are clear, but airlines other than Spirit are often much more flexible and accommodating.
Don't confuse that with a requirement on the part of the airlines to accommodate mistakes, but most will work with you much more than our friends at Spirit.
Good luck in the future.
Spirit could not change my flight date as I requested within their policy and I had to buy another ticket from Niagara Falls NY to Colombia and then they cancelled my return.
- Since you want to be asked..can you please explain this statement in a bit more detail.
#4 Author of original report
No explanation
AUTHOR: Henry - (Canada)
SUBMITTED: Saturday, January 26, 2013
#5 Consumer Comment
You left out one important piece of information
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Saturday, January 26, 2013
Oh and you can't just say "For absolutely no reason". Whether you agree with it or not, there was a reason they gave you. Most likely this was due to you arriving too late either at the check-in counter or the actual gate...so why not fill us in?

