- Report: #369386
Report - Rebuttal - Arbitrate
Complaint Review: Spirit Airlines - Miss Yarenia Landau
Spirit Airlines - Miss Yarenia LandauMiramar, Florida U.S.A.
Spirit Airlines - Miss Yarenia Landau no customer services whatsoever Miss landau likes to alarm people falsely. Miramar Florida
*Author of original report: Airline Employee trying to act as a consumer
*Consumer Comment: This report seems suspect
I know that I was late but Miss Landau refused to make an exception and check me in. That is fine but she was being very rude and raising her voice. Then Miss Landau resorted to lying saying that her boss had told her not to check me in. When could he have told her that? Then I went in looking for her boss, he was another man sitting in his desk and also began screaming at me and blaming me for being late. I explained that I understood I was late but I needed them to give me a solution to my problem, and stop blaming me. The supervisor guy understood that blaming me was not solving my problem and he asked Miss Landau to take me to the counter and see if a next flight would be available for me. This woman did it but was not being nice about it. She was making faces and noises. 45 minutes till my flight took off, she could have still checked me in. considering I wasn't even checking a bag, I only had a small carry on.
Instead she charged me 90 USD and was able to squeeze me in the next flight, which was in time to catch my connecting flight to Boston, this flight had plenty of seats so her telling me that it may be full was very scary, and she didn't even know how many seats where available. I blame myself for being late but blame the staff for having bad customer services skills, and for lacking common sense. Also the way this woman spoke to me screaming about the 90dollars, saying the next flight was full, and giving me a lot of negative comments just really alarmed me.
Sure they are economic airfares but is it worth all the hassle?
This report was posted on Ripoff Report on 09/03/2008 12:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spirit-Airlines-Miss-Yarenia-Landau/Miramar-Florida/Spirit-Airlines-Miss-Yarenia-Landau-no-customer-services-whatsoever-Miss-landau-likes-t-369386. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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