- Report: #1164453
Report - Rebuttal - Arbitrate
Complaint Review: Spirit Airlines inc.
Spirit Airlines inc.2800 Executive Way Miramar, Florida USA
Spirit Airlines inc. Spirit $9 fare club took $59.95 for half a days membership Miramar Florida
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I registered for Spirit $9 fare club on Jul 20th 2013 when i Took a trip to Florida and they prompted to add myself to the $( fare club and save a bit of money. I did so thinking I am saving a bit of money. After a year they renewed my membership and charged me $59.95. I saw the charge in my Amex card and realized that I didn't want it. So I cancelled the membership. And tried to contact Spirit, but they dont make it easy to contact them for anything other than booking tickets.
I contacted Amex which was my card provider and they said as per Spirit Terms and Conditions I cannot dispute the transaction and I need to contact the merchant directly. I contacted them and all customer service reps was taught how to mention terms and conditions as the reason for taking my money. They kept saying over and over again about T&C's and thats the reason why they are taking my money. I had agreed over a year ago that they will charge me and that is non-refundable as per the T&C's. If I wanted to cancel I have to cancel at their site and when ever I cancel I will loose all benefits. I will not get the residual money or service until end of the term.
Since I Paid money of $59.95 I asked them to re-instate their membership. They flatly refused saying that is also not allowed as per T&C's of Spirit. I asked them why can't you prorate the charge for a days and refund but all the time they go back to Terms and Conditions. Its a tool for them to get my money and profit.
Corporate's like Spirit is one of the worst customer service organizations that I have seen. They dont care about customer, just their money and how to extract it.
This report was posted on Ripoff Report on 07/23/2014 03:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spirit-Airlines-inc/Miramar-Florida-33025/Spirit-Airlines-inc-Spirit-9-fare-club-took-5995-for-half-a-days-membership-Miramar-F-1164453. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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