• Report: #1072983

Complaint Review: Spirit Airlines

  • Submitted: Sun, August 04, 2013
  • Updated: Sun, August 04, 2013

  • Reported By: Schmoo — ventura California
Spirit Airlines
LA, California USA

Spirit Airlines Completly terrible experiance Los Angeles California

*Author of original report: I agree, But....

*Consumer Comment: 35 Minutes Early is....

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I booked a flight for my wife and sister to go to Denver Co on Spirit Airlines. I arrived 35 min early. The man behind the counter said sorry there is nothing we can do. To which I replied is the plane here? Yes he said. So I said fine why don't I keep their luggage and just let them through its 35 min early and the plain is here and no one is inconvenienced and I ill just buy my family new clothes. To which he said no. I said I don't understand the plain is 200 yards away and there is nothing inconveniencing anyone by doing good customer service, to which he said there is nothing he can do. So I said ok how about a later flight, he said there is nothing today or tomorrow, you can fly out on Tuesday. I said Tuesday is 2 days from now... he said Sorry! Nothing we can do. I had to have my family their so I went down and paid for a flight at your competitors so that my family could arrive today because your company couldn't help in any way or at the bare minimum provide good customer service. I am now on hold for 1:20 min trying to get a supervisor on the phone and get resolution. I need some help here and with the customer service I have seen so far, it seems like your airline needs some to. I choose your company because it was the best price and then I got nickel and dimed to death on luggage and fees. When I went down to their competiors  terminal, I had people trying to help all over the place. Now while still on hold, your company refuses to get a supervisor to take my call.It took over 2 hours on the phone just to get a supervisor to accpet my calls. This company needs some serious change.


This report was posted on Ripoff Report on 08/04/2013 04:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spirit-Airlines/LA-California/Spirit-Airlines-Completly-terrible-experiance-Los-Angeles-California-1072983. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Spirit Airlines

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

I agree, But....

AUTHOR: Schmoo - ()

 Yes I do agree with your statement but, 1) if no one is inconvienced, then rule number one is always take care of the customer. 2) what gives the airline the right to require check in 2 hours before the flight if you actually board 10 mins before you leave ? 3) Since the airlines in general are in the business of screwing customers and traditionaly having poor customer service isnt this excate situation an oppertunity to overcharge them ? I do agree with everything your saying, but customer service comes first even if your trying to get some one to eat a crap sandwhich, you at least dress it up first, dont just open wide and aim for penetration.

Respond to this report!
What's this?

#2 Consumer Comment

35 Minutes Early is....

AUTHOR: Robert - ()

...10 Minutes too late, and 85 minutes after you should have gotten there.  You obviously have never flown before and don't understand the procedures. 

It doesn't matter what airline you fly with but they all have "cut-off" times that if you arrive even ONE MINUTE after that time you can(and often are denied boarding).  Yes you can find reports of this happening with other airlines as well. 

YOU as the passenger is the person responsible for understanding these times.  This is why any travel person you ask they will tell you that the recomended time to arrive at the airport is 2 hours before your flight if it is Domestic, and 3 hours before if it is International. 

Now, with that said..yes Spirit is basically the "bottom of the barrel" when it comes to Cusotmer Service, and once you include all of their extra fees they often are not that much cheaper than other airlines.  But unfortunatly you did purchase the tickets and you failed to get there in the appropriate amount of time.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X