- Report: #1072983
Report - Rebuttal - Arbitrate
Complaint Review: Spirit Airlines
Spirit AirlinesLA, California USA
Spirit Airlines Completly terrible experiance Los Angeles California
*Author of original report: I agree, But....
*Consumer Comment: 35 Minutes Early is....
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I booked a flight for my wife and sister to go to Denver Co on Spirit Airlines. I arrived 35 min early. The man behind the counter said sorry there is nothing we can do. To which I replied is the plane here? Yes he said. So I said fine why don't I keep their luggage and just let them through its 35 min early and the plain is here and no one is inconvenienced and I ill just buy my family new clothes. To which he said no. I said I don't understand the plain is 200 yards away and there is nothing inconveniencing anyone by doing good customer service, to which he said there is nothing he can do. So I said ok how about a later flight, he said there is nothing today or tomorrow, you can fly out on Tuesday. I said Tuesday is 2 days from now... he said Sorry! Nothing we can do. I had to have my family their so I went down and paid for a flight at your competitors so that my family could arrive today because your company couldn't help in any way or at the bare minimum provide good customer service. I am now on hold for 1:20 min trying to get a supervisor on the phone and get resolution. I need some help here and with the customer service I have seen so far, it seems like your airline needs some to. I choose your company because it was the best price and then I got nickel and dimed to death on luggage and fees. When I went down to their competiors terminal, I had people trying to help all over the place. Now while still on hold, your company refuses to get a supervisor to take my call.It took over 2 hours on the phone just to get a supervisor to accpet my calls. This company needs some serious change.
This report was posted on Ripoff Report on 08/04/2013 04:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spirit-Airlines/LA-California/Spirit-Airlines-Completly-terrible-experiance-Los-Angeles-California-1072983. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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