- Report: #761470
Report - Rebuttal - Arbitrate
Complaint Review: Spirit Airlines
Spirit Airlines $9.00 club renewal, without notification or authorization Internet
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I joined Spirit Airlines $9.00 club sometime ago. I do not remember when, but I did not join for the rest of my life. I thought I was joining for one year.
I received no renewal notification or anything that would indicate that I was going to be charged. I did not authorize this renewal and I do not think they have a right to charge me for something I did not authorize.
If the departure date of 12/31 is when I joined then why am I being billed on 7/28????
On Monday, 8/1, I wrote via e-mail to Spirit and received an automated response. I wrote again on Wednesday, 8/3 and still have received no response. I e-mailed them again today. I tried to call them but got someone in another country, who I could not understand, and when I asked that I be transferred to someone in the US, I was told there was no office in the US, but today I saw on a Ripoff Report that they have corporate offices in Miramar, Fla.
How do you get to them to resolve a problem. This is a very unethical way of doing business, and I would venture to say - not quite on the up and up!
This report was posted on Ripoff Report on 08/05/2011 01:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spirit-Airlines/internet/Spirit-Airlines-900-club-renewal-without-notification-or-authorization-Internet-761470. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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