• Report: #1041709

Complaint Review: Spirit Airlines

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  • Submitted: Mon, April 08, 2013
  • Updated: Sun, July 21, 2013

  • Reported By: First and Last Time — Dallas Texas
Spirit Airlines
Florida Internet United States of America

Spirit Airlines First and Last time! Internet

*Consumer Comment: Still an idiot Robert

*Author of original report: Still Pissed

*Consumer Comment: Take it up...

*Author of original report: Still Pissed!

*Consumer Comment: TSA

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To Whom It May Concern,
 
I would like to let it be known about my first trip with Spirit Airlines. I am a very dissatisfied customer and never been treated so rudely and as if Im incapable of following rules well. On my trip to Ft Lauderdale, FL I wanted to save some money so I decided to fly with Spirit Airlines. I purchased my ticket through CheapAir.com which I have used before but this time was not aware baggage was not included. I did my research to find out after paying $232.00 for a roundtrip ticket that it would be an additional fee for baggage. That was a little disturbing due to it was not brought to my attention and I had the impression baggage fees was included. Needless to say I end up paying $70.00 for my luggage to ride round trip which is ridiculous. Thats not all; I was on time for my flight that was departing to Ft Lauderdale. I received my boarding pass and went to check my bag and then I get to security. The security checked everything and just because I had skin lotion in my bag that was a ounce bigger than the 3 ounces that they allow I had to make a choice to throw it away or put it in my luggage. I was not going to throw anything away my hard money paid for; I decided to put it in my luggage. That means I had to get out the security line I waited in for 30-45min to go to the customer service line to call for my luggage that took another 10-15min for them to bring back up. Once I received my luggage I had to start all over again which was making me later and later. I reached customer service representative finally to check my luggage again that I waited in line another 15-20min for and to find out my plane left. Then the customer service advised me due to me missing my flight I would have to pay an additional $70.00 to reschedule my flight. At that point I was livid but still remained calm and paid the fee of $70 just to enjoy my trip to Ft Lauderdale, FL. I do say I enjoyed my trip and then I had to return back to Dallas, TX! My flight was supposed to leave out on a Saturday morning and do I remind you I was on time again at least 2hrs ahead of schedule. I received my boarding pass and check my bag, the customer service representative advised me due to my luggage being 51lbs I had to pay an additional $25 to another customer service representative in a whole different line. Which mean I was waiting again all together a little over an hour which I was still calm and charged it on my card so I can get home and to never use this company again. In the process guess what????? I miss my flight again and the representative told me that she can reschedule me due to I was already there when the plane was departing and there will be no additional fee. Now that really top the cake, so you mean to tell me I came out of pocket $70 to reschedule my first flight when I was already at the freaking airport. The customer service rescheduled and I went ahead and checked my bag so I dont have to deal with any more lines when I returned. I returned that night to catch my flight and this time I made sure I was 4hrs early.  I sat by my gate the whole time and the boarding time came up and when I looked at the screen the destination was changed. I ask an attendant what was going and these are her exact words Dallas was boarded at another gate and I announced it on the intercom and if you was listening you would have known that! I walked away to go speak with a supervisor which I had to wait another 45-60min to get assistance. I tried to explain my situation and at this point I am livid and entirely fed up. I ask when is the next flight and am I able to leave ASAP due to my bag was already in Dallas. The supervisor told me that was nothing she can do, the soonest available flight was on Monday .due I remind you this is Saturday and I have NO clothes. I advised her that was not acceptable and I will need to be accommodated for my needs she said She cannot offer me anything but to reschedule for Monday; she will not refund me and will not provide a hotel room. I have a choice to take the flight Monday or nothing at all! Thats when I snapped, she was very rude and I thought you suppose to do your best to satisfy your customers. I myself am a Supervisor and I would at least advise the customer to allow me to see what I can do to assist you and not there is anything I can do. I was unable to bring to her attention on the rude attendant because after that she walked away. There was an attendant that was standing there and I wish I would have taken her name down cause she tried her best to assist me and put me on standby for Sunday morning and submitted a request for my refund I had ask the stupervisor for. I have never flown with any other airlines and received this horrible service before and I will make it my purpose to bring this to everyone that I know attention. They will never get my money again and I will make sure I let everyone know mainly after seeing 15-20 customers pissed off at the airlines for whatever reason.
 
 
Thanks for listening,
They will never get my money again


This report was posted on Ripoff Report on 04/08/2013 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spirit-Airlines/internet/Spirit-Airlines-First-and-Last-time-Internet-1041709. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Still an idiot Robert

AUTHOR: The Outlaw Josey Wales - ()

or is it bob from irvine????

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#2 Author of original report

Still Pissed

AUTHOR: First and Last Time - ()

I was expecting the security to advise me to make a decision. If I knew the lotion was in my purse I would have put it inside my luggage. Let's not twist my words. That is exactly right about (((REDACTED)))and that is why they will continue getting my money because they don't come with they extra crap. Yes, you better believe I'm taking all actions!


sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#3 Consumer Comment

Take it up...

AUTHOR: Robert - ()

On the security check I do understand that fully and it was expected
- You were expecting to not be allowed to take the lotion through?  So why didn't you just put the lotion in your bag in the beginning.   That is sort of like saying you fully expected to get burned if you put your hand on a hot stove..then blame the stove for burning you.

What I can't understand is they will not allow me to go pass security with skin lotion but you want to pass a law to allow knives.

- Perhaps you should take that up with the TSA as they are the ones who are making the rules.

As an FYI, Southwest is an exception to the baggage fee as they are the only airline(that I am aware of) that allows 2 bags free.  It is such an exception that they advertise it and without you even realizing it you used one of their tag lines.
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#4 Author of original report

Still Pissed!

AUTHOR: First and Last Time - ()


Hello Robert,
Concerning your first comment....I have flown recently and and usually at least once a year. I have flew with Southwest Airlines and love their service and bags fly FREE for many years but trying to save money you get what you pay for. Yes sir, it was also a carry on that I had an issue with as well. On the security check I do understand that fully and it was expected. What I can't understand is they will not allow me to go pass security with skin lotion but you want to pass a law to allow knives. Where they do that at! No sir, it was not a $5-$10 lotion and if it was the decision would have been to throw it away if I known it was going to effect my flight. I am not sure how much money you make but even if it was a $5-$10 lotion I might not have still threw it away cause I don't have money to lose. I am more pissed about the customer service and having to come out additional fees but everyone have their own opinion and I am still pissed!
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#5 Consumer Comment

TSA

AUTHOR: Robert - ()

First off as full disclosure I do not work for Spirit, and will never fly them..even if I was given a ticket.  But with that said.  It is obvious that you do not fly much, and may not have even flown in at least 10-12 years.  As the biggest problem you mentioned is standard and would have happened regardless of what airline you are on.

I did my research to find out after paying $232.00 for a roundtrip ticket that it would be an additional fee for baggage. That was a little disturbing due to it was not brought to my attention and I had the impression baggage fees was included.
- Baggage fees are pretty much the rule and not the exception anymore. I bet it was in the terms of the site you were on, and at some point you said you agree to those terms.  But Spirit does take it to another level.  They will charge you for your Carry On as well, which as far as I am aware the only airline that does that currently. 

The security checked everything and just because I had skin lotion in my bag that was a ounce bigger than the 3 ounces that they allow I had to make a choice to throw it away or put it in my luggage. I was not going to throw anything away my hard money paid for; I decided to put it
in my luggage.

- This is TSA's 3-1-1 Rule.  It doesn't matter what airline or airport you are leaving from, the rules are the same.  You are only allowed to take liquids/gels/aerosols in your carry-on that are in a 3.4oz(100ml) bottle, there is not a set limit as to the number of bottles, but all of the bottles must fit in one zip top quart sized bag and you are only allowed 1 bag per passenger.  It was your choice to risk the cost of your flight for probably a $5-$10 bottle of lotion.  And actually defending Spirit in this case..actually being able to find your bag and get it to you in 15 once you got through the line is actually pretty good.

Unfortunately everything that happened after that point was not the fault of the airline, and why you had to pay all of these additional fees.   So as some advise...next time you probably should verify the security requirements and if it comes down to loosing some hand lotion or missing your flight..you probably should sacrifice the hand lotion.
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