• Report: #1047874

Complaint Review: Spirit Airlines

  • Submitted: Thu, May 02, 2013
  • Updated: Thu, May 02, 2013

  • Reported By: Upset Hampton — San Diego California
Spirit Airlines
Internet USA

Spirit Airlines HORRIBLE AIRLINE SERVICE  Internet

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Customer service was not appropriate with Spirit Airlines. Unable to contact anyone. Every time I call I have been put on hold for over 1 hr. I was purchased a ticket for travel from SD to Dallas. I recieved the itenerary which never relayed carry on bag fee. I paid $50 dollars for luggage for first leg of trip. Second leg they psted wrong gate online. I had to run across terminal to even make it to the gate. When I arrived with only one bag, they charged me $100. There was no toilet paper in bathroom or seat covers. I  do have pictures of that. The employees were rude and would not give me a customer service number in Dallas. I did get phone # from agent in San Diego. I have called and have been on hold each time over an hour and still unable to reach anyone to discuss my complaint. Ths was a horrible experience with this airline. I would like to bring a class action suit against them.

This report was posted on Ripoff Report on 05/02/2013 01:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Spirit-Airlines/internet/Spirit-Airlines-HORRIBLE-AIRLINE-SERVICEnbsp-Internet-1047874. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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