• Report: #1163731

Complaint Review: Spirit Airlines

  • Submitted: Mon, July 21, 2014
  • Updated: Mon, December 15, 2014

  • Reported By: A.C. — Naples Florida
Spirit Airlines
Internet USA

Spirit Airlines Refused to refund me as promised Internet

*Author of original report: YOU ARE RIGHT, THIS IS FOR ANOTHER POSTING THAT WAS SUPPOSE TO UPDATE

*Author of original report: Updated Information for this Business as of 12/16/2014 - Service Concierge in Naples, Florida

*Consumer Comment: And I thought your original report was confusing

*Author of original report: Updated Information for this Business as of 12/16/2014 - Service Concierge in Naples, Florida

*Consumer Comment: A little confused..

*Author of original report: Also wanted to add in this important detail

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After spending an hour on the phone and escalating to a supervisor no one is willing to help me with my promised refund that I did not recieve back to my credit card. They ended up refunding a different credit card that was not the original form of payment and now are unwilling to help me at all. This is the worst airline ever and I can vouch since I am a travel agent and do work with many different airlines on a daily basis. I will not be recommending this airline to anyone and more so am warning everyone to be aware of horrible customer service. Besides the horrible customer service almost every flight is always delayed and at times more then 5 hours without any compensation to passengers whatsoever. Stick with the larger carries, Spirirt may look cheaper for flights however, once you begin to add up all their fees they are pretty expensive to fly on a horrible airline with horrible customer service. 


This report was posted on Ripoff Report on 07/21/2014 11:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Spirit-Airlines/internet/Spirit-Airlines-Refused-to-refund-me-as-promised-Internet-1163731. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
4Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

YOU ARE RIGHT, THIS IS FOR ANOTHER POSTING THAT WAS SUPPOSE TO UPDATE

AUTHOR: A - ()

Yes, Apologize for the confusion, This was meant for an update towards another posting. Please Disregard. 

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#2 Author of original report

Updated Information for this Business as of 12/16/2014 - Service Concierge in Naples, Florida

AUTHOR: A. - ()

This company still has one of their older numbers in service and now they are advertising more of their “cleaning specials” through the Groupon website. They do not even have a current or valid license through Collier County. Here is the all the updated information so that you have the most up to date, accurate information.

 

Phone Number: 239-450-6167

 

Service Concierge is a Florida FICTITIOUS NAME filed on January 19, 2014. The company's filing status is listed as Active and its File Number is G14000006576. The company's principal address is 5650 Naples Blvd #b25 Naples, FL 34109.

The company has 1 principal on record. The principal is Ingris Hernandez from Naples FL.

 

Collier County Tax Collector

2800 N. Horseshoe Drive

Naples, FL 34104

Collier County Business Tax Receipt

 

Tax Year Info: 2014

BUSINESS INFORMATION

License# 131682

Name: SERVICE CONCIERGE

DBA:

Location: 2660 24TH AVE SE

Zoned: HOME OCCUPATION

Mail 1: 7550 MISSION HILLS DR #30679

         NAPLES , FL 34119

Phone: 239-450-6167

Code: 03708001

Description: PUBLIC SERVICES

Lic: Class: RESIDENTIAL/COMMERCIAL

          CLEANING

Lic: Category: 15 EMPLOYEES

 

City Lic: Preq: OWNER INFORMATION

Name 1: HERNANDEZ, INGRIS

JUDELKA

Address 1: 2660 24TH AVE SE

             NAPLES FL 34119

Phone: 2394506167

Open Date: 01-21-14

Changed Date: 01-21-14

Paid Date: 000000

Closed Date: 000000

Amount Due: 26.40

** License is: Unpaid **

** License is: Open **

 

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#3 Consumer Comment

And I thought your original report was confusing

AUTHOR: Robert - ()

There are one of two things going on here.

Either you are saying that Spirit Airlines is somehow registered in the State of Florida as a cleaning company with 15 employees, or you are somehow posting to the wrong "RipOff".

If it is something else...please try and explain(although at this point I don't know if you can).

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#4 Author of original report

Updated Information for this Business as of 12/16/2014 - Service Concierge in Naples, Florida

AUTHOR: A. - ()

This company still has one of their older numbers in service and now they are advertising more of their “cleaning specials” through the Groupon website. They do not even have a current or valid license through Collier County. Here is the all the updated information so that you have the most up to date, accurate information.

 

Phone Number: 239-450-6167

 

Service Concierge is a Florida FICTITIOUS NAME filed on January 19, 2014. The company's filing status is listed as Active and its File Number is G14000006576. The company's principal address is 5650 Naples Blvd #b25 Naples, FL 34109.

The company has 1 principal on record. The principal is Ingris Hernandez from Naples FL.

 

Collier County Tax Collector

2800 N. Horseshoe Drive

Naples, FL 34104

Collier County Business Tax Receipt

 

Tax Year Info: 2014

BUSINESS INFORMATION

License# 131682

Name: SERVICE CONCIERGE

DBA:

Location: 2660 24TH AVE SE

Zoned: HOME OCCUPATION

Mail 1: 7550 MISSION HILLS DR #30679

         NAPLES , FL 34119

Phone: 239-450-6167

Code: 03708001

Description: PUBLIC SERVICES

Lic: Class: RESIDENTIAL/COMMERCIAL

          CLEANING

Lic: Category: 15 EMPLOYEES

 

City Lic: Preq: OWNER INFORMATION

Name 1: HERNANDEZ, INGRIS

JUDELKA

Address 1: 2660 24TH AVE SE

             NAPLES FL 34119

Phone: 2394506167

Open Date: 01-21-14

Changed Date: 01-21-14

Paid Date: 000000

Closed Date: 000000

Amount Due: 26.40

** License is: Unpaid **

** License is: Open **

 

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#5 Consumer Comment

A little confused..

AUTHOR: Robert - ()

First of all I would not fly Spirit even if they gave me free tickets. 

But it is a bit confusing as to why you as a Travel Agent who seems to know all about their issues would even contemplate flying them?

But that not withstanding, what is even more confusing is exactly what credit card did they credit back?  It seems very unlikely that they would just randomly pick 16 digits out of thin air and come up with a credit card number.

There has to be some "relation" between you and this credit card, so what is it?

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#6 Author of original report

Also wanted to add in this important detail

AUTHOR: A.C. - ()

How does one promise a refund and then end up refunding a different card and just gives someone else the money instead of returning to the original form of payment, they basically gave my money to someone else and now say that I am on my own to recover it. Never would have happned with United, Delta, American.. Just to name a few. Actually this would have never happened at all with any airline besides this one, DONT FLY SPIRIT!! 

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