• Report: #1036018

Complaint Review: Spirit Airlines

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  • Submitted: Tue, March 19, 2013
  • Updated: Sat, March 23, 2013

  • Reported By: Ashley — houston
Spirit Airlines
Bush Intercontinental Airport Internet United States of America

Spirit Airlines Scammers, No customer service Internet

*Author of original report: Ha!

*Consumer Comment: So..

*Author of original report: GO F**K URSELF

*Consumer Comment: Just like..

*Author of original report: DEFINITELY NOT MY MISTAKE

*Consumer Comment: Your mistake

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DO NOT USE THIS AIRLINE!!!! We got to the airport and hour before our flight like the ticket says to do.... the lady checking us in did not know what she was doing so 15 mins later after we already pay $70 for our bags they go "oh the checkin has already closed so you missed your flight" Then tell us the next available flight is A WEEK AWAY!!! Ummm....yah that'll work for me, NOT! They would not give us our money back for the bags b/c "thats their company policy" even though we paid literally 3 mins before they said we could get on the plane. So they say we can be on standby for the one the following day at 1:30AM. We take our chances and basically sit in the airport for 14 hrs b/c checkout is at 11am from any hotel. Just to find out that that flight is overbooked and we dont make it on standby. So needless to day $1400 later we are back home. Had to buy last minute one way tickets from Vegas to Houston with a REAL Airline (United) which were $600 each plus the extra hotel nights stay.

Save your money, time, headache and tears!!! They charge for EVERYTHING!! They charge for your bagage ($45) then if its over 40 lbs its another $30, they charge for seating $10-25, they charge for carry-on, they charge for tap water on the plane. Oh and they wont say anything about your carry on at the counter so when you get to the gate they can charge you $100 for not doing it at check in like you're a mind reader or something. Seriously Fuuuuuuu$& Spirit Airlines!! I hope they go bankrupt and they probably will the way they treat their customers!!

This report was posted on Ripoff Report on 03/19/2013 08:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Spirit-Airlines/internet/Spirit-Airlines-Scammers-No-customer-service-Internet-1036018. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Ha!

AUTHOR: Ashley - ()

No I actually dont have my tickets anymore but good job with assuming again!! I know whst i read. Since u care so much why dont u go to their website and do ur lil research and try to prove me wrong. :)
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#2 Consumer Comment

So..

AUTHOR: Robert - ()

So from your obviously well thought out response, you must have taken another look at your ticket and realized it didn't say to arrive an hour before.
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#3 Author of original report

GO F**K URSELF

AUTHOR: Ashley - ()

That is all :)
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#4 Consumer Comment

Just like..

AUTHOR: Robert - ()

Just like you misread my response, it is even more obvious you most likely misread your original ticket that said to arrive 1 hour before your flight.

Go REREAD what I wrote very S...L...O...W...L...Y.  You will see that I did not call Spirt a "real" airline..in fact specifically stated I wouldn't fly them even if they paid me.  I then stated I wouldn't fly what YOU called a "real" airline unless there was no other choice.

Second I did not choose nor buy my ticket on Spirit
- I never said you did. 

 

It was a timeshare thing
- Oh that explains it.  *Rolling Eyes*


Please get your facts correct before you make an ignorant response
- Then please post the "facts" of your RipOff.  Which by the way I am still waiting on the "fact" that the ticket you had told you to arrive 1 hour before your flight.
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#5 Author of original report

DEFINITELY NOT MY MISTAKE

AUTHOR: Ashley - ()

First off, I NEVER called Spirit a real airlines. If you read correctly I referred to the airlines that I had to purchase another ticket (United) as a real airlines. Second I did not choose nor buy my ticket on Spirit. It was a timeshare thing. Please get your facts correct before you make an ignorant response. Thanks
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#6 Consumer Comment

Your mistake

AUTHOR: Robert - ()

First of all I wouldn't fly Spirit Airlines even if they paid me..of course I wouldn't fly what you call a "real" airline either unless there was no other choice.  However, I can just about guarantee that your "ticket" did not say to arrive at the airport 1 hour before.    But if by chance it does, please scan it and post it to your report.

Directly From their Web Site(I underlined the section that you may find useful)
-----------------------------------------------------
We recommend that you arrive 2 hours prior to scheduled departure for domestic flights and at least 3 hours prior to scheduled departure for international flights. Due to lengthy TSA security checkpoint times, it is recommended you check local news and airport information prior to arrival at the airport.

Dallas/Forth Worth (DFW) TSA checkpoint closing promptly at 11:30 pm due to budget sequester.

We reserve the right to cancel the reservation or seat assignment of any customer who does not have a boarding pass at least 30 minutes prior to scheduled or posted departure time (45 minutes for Atlanta, Chicago,Dallas, Denver, Fort Lauderdale, Las Vegas, Los Angeles, Orlando; 60 minutes for international and U.S.V.I. flights).

Due to additional Transportation Safety Administration screening requirements, customers wanting to check baggage are required to do so at the ticket counter at least 30 minutes before departure (45 minutes for Atlanta, Chicago, Dallas, Denver, Fort Lauderdale, Las Vegas, Los Angeles, Orlando; 60 minutes for international flights).

http://customersupport.spirit.com/entries/21381788-What-time-do-I-need-to-arrive-at-the-airport-for-my-flight-
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