- Report: #901968
Report - Rebuttal - Arbitrate
Complaint Review: Spirit Airlines
Spirit AirlinesInternet United States of America
Spirit Airlines Spirit Air Refusal to honor voucher per advertisement , Internet
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The voucher redemption process is described on the Spirit website as follows:
"A Future Travel Credit can be used for all new bookings and can be used for the customer to whom it was issued."
However, I was told that the only flight to NYC that was available for voucher use was on August 14. For the ENTIRE month of August. They stated that, despite what their website states, they cannot use a travel voucher for any other date.
To me, this smacks of false advertising as it directly contradicts their policy of course in a way to screw the customer. I think that Spirit is such a terrible airline looking to cut as many corners as possible that I absolutely think that one of the planes will fall out of the sky soon. And they will probably charge extra for a "quick landing."
This report was posted on Ripoff Report on 06/23/2012 08:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spirit-Airlines/internet/Spirit-Airlines-Spirit-Air-Refusal-to-honor-voucher-per-advertisement-Internet-901968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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