• Report: #913774

Complaint Review: Spirit Airlines

  • Submitted: Wed, July 18, 2012
  • Updated: Wed, July 18, 2012

  • Reported By: mmdd88 — new york New York United States of America
Spirit Airlines
Internet United States of America


What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

So, I signed up for the $9 fare club one year and 2 days ago.  Apparently, Spirit Airlines bills you each year "until you cancel".  That is called OPT Out and is very shady business.  They didn't send me any receipt or notification before or after the transaction. 

The phone calls get routed to India.  Spirit Airlines doesn't even display a phone # on their website, probably to make it very difficult for us to track these theives down. 

So, I tracked down: 800-772-7117 and called them... after a long waits, I get someone on the phone from India who says they don't have anyone in the US to take my call.  She kept saying "I am very sorry" and "this is policy, but we can't refund you... you agreed to the terms and conditions."  I get that.  What I don't get is, why didn't you notify before the transaction occured and why didn't you send me a receipt when the transaction took place?  Probably because you wanted to sneak this one by me, which you were successful at doing.

The first customer service rep told me She would transfer me to a supervisor (eddie or edwin) and told me that I needed to cancel my account, which I did online as she was transferring me.  NOW, GET THIS!  60 Seconds after I cancelled my account on line, and was transferred to the supervisor, he told me that he could not refund me becuase I "cancelled my account online" and since I did that, it was "impossible" for him to refund me.  

This is a lucrative business model by some very BAD People called Spirit Airlines.  The government should look into these billings as Deceptive Business Practices. 

This report was posted on Ripoff Report on 07/18/2012 08:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Spirit-Airlines/internet/Spirit-Airlines-WARNING-DO-NOT-SIGN-UP-FOR-THEIR-9-FARE-CLUB-THEY-WILL-STEAL-YOUR-MON-913774. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Spirit Airlines

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?