- Report: #1155831
Report - Rebuttal - Arbitrate
Complaint Review: Spirit Airlines
Spirit Airlines Auto renewed $9 Fare Club charge without any notice of renewal and refuse a refund even when called within 30 days Miramar, Florida Nationwide
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I signed up for the $9 Fare Club with Spirit Airlines in order to get a lower fare. The membership is $59.95 per year. They require you give your credit card and sign up for auto renewals. They do not give an option to pay for only one year. When it was time for renewal, they send out no notice that the renewal or charge is about to take place as they are hoping you will forget. I did forget until I saw it on my credit card bill. I tried to call, but it's impossible to reach a live person. I immediately went on their website and sent a message asking that they cancel my membership and refund this year's renewal fee. They flatly refused and cite the fine print saying I gave permission. They also refuse to cancel for next year saying that I must sign in and cancel on their website. After getting a new password and signing in, I had so much trouble even finding the location of the place to cancel. I have dealt with many companies in the past that would auto renew but they all would send a renewal notice and would cancel my membership and refund the membership fee if I called within 30 days of renewal. I feel Spirit is trying to trick people into auto renewing as they hope people forget, they don't send out a warning notice of the impending charge, then flatly refuse to refund. Their fares may sometimes be cheap with this level of customer service, buyer beware! I will use other airlines, even if I have to pay more, in the future.
This report was posted on Ripoff Report on 06/18/2014 03:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spirit-Airlines/nationwide/Spirit-Airlines-Auto-renewed-9-Fare-Club-charge-without-any-notice-of-renewal-and-refuse-1155831. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.