- Report: #942696
Report - Rebuttal - Arbitrate
Complaint Review: Spirit Halloween
Spirit Halloween390 Cox Creek Pkwy, Florence Alabama Internet United States of America
Spirit Halloween Defective merchandise, no refund even with receipt Internet
*Author of original report: Full refund was offered by the company - I am satisfied
*Author of original report: Looking forward to a resolution
*UPDATE Employee: We would like to help
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We took the item home (you cannot try on items in the store.)
The first time my size three daughter tried the shirt on, it ripped in three places in the front.
On 9/17/12 I returned the item to the store with the receipt.
The store manager refused to give me a refund, stating I was returning "damaged goods."
I will never shop here again. Defective merchandise and poorly trained store managers who do not understand that they are in the customer service business.
This report was posted on Ripoff Report on 09/17/2012 08:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spirit-Halloween/internet/Spirit-Halloween-Defective-merchandise-no-refund-even-with-receipt-Internet-942696. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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