- Report: #1022475
Report - Rebuttal - Arbitrate
Complaint Review: Spirit Halloween
Spirit HalloweenInternet United States of America
Spirit Halloween Refund Never Recieved After Items Returned, Internet
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Their return policy clearly states that items are returnable before Halloween if items are unused and returned with receipt. Some of the items did not fit, so I returned them within policy and with a receipt. When I looked in my PayPal account a week later, it seemed that my money was refunded.
However, after a few weeks I realized that the two refunds stayed in permanent pending status. After calls to PayPal, I discovered that Spirit Halloween.com did not have the funds in their bank account to return my money at the time the transaction was put through!
By the time I noticed that my account was never credited, it was too late to fill a fraud report with PayPal (they require customers to file a fraud report within 45 days or it's not considered).
I am so disappointed and angry! I lost over $200. Needless to say, I will no longer shop at Spirit Halloween nor use PayPal in the future. I feel strongly that I was defrauded out of my money - especially since Spirit has my items as well.
This report was posted on Ripoff Report on 03/02/2013 09:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Spirit-Halloween/internet/Spirit-Halloween-Refund-Never-Recieved-After-Items-Returned-Internet-1022475. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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