• Report: #735223

Complaint Review: Spirit Incentives

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  • Submitted: Tue, May 31, 2011
  • Updated: Tue, May 31, 2011

  • Reported By: GOULDINI — San Antonio Texas United States of America
Spirit Incentives
Ft Lauderdale, Florida United States of America

Spirit Incentives : Nothing incentive about them. Their business is to "offer" then disappear or make it very difficult to reach with the hope that the consume will tire and give up... Ft Lauderdale, Florida

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Fact: I was given an incentive by my credit card company to use their card for a pre-determined amount in exchange for a free nights lodging at a Marriott establishment.  I did my part and then the bank did their part  - per theor arrangement and sent me a certificate to redeem.   That seemed failry straight-forward.

Then comes the fun - trying to work out the details of one measly night.  Well, first there were way too many of the Marriot inns that did not participate and then I had to select a date and hotel.  Next I needed to wait from SI to get back to me with the details of my trip.  I waited several weeks for a return email.  With this email came number to call (m-f, 9-5 est). With this info came the note that the dates cannot be changed and that if the hotel I selected was not available, that they would make me an offer for another hotel.  AND... if I decide to decline that new offer that no other offer would be given... end of story.  Well they could offer a night's lodging in almost anywhere, I could imagine, and why would I travel across country, let's say, for one "free" night?

There's more... When I called, the automated phone response was "offers so popular that we can't take your call right now... leave a number and we will call you back."  I suppose that by now you have figured out that that has not happened.   That was more than 2 weeks ago.   Additionally, they request that I have a credit card ready when I call.  Now everything in the material says that this is a totally free night - including all taxes.  So why do they need my credit card?  The materials say quite clearly that a credit card is necessary at check-in - and that makes sense to handle any incidentals that would be given to the hotel.  Why would SI need the credit card.  Your guess is as good as mine - I have not been able to speak with them.  Today I called at 5:00 and by the time the call got connected it was 5:01 and they were already closed for the day. 

Amazing! 

Glad that I am not one of the many that appeared to have been stung by this scampony.   Some out there are out thousands.  Me - it was simply a freebie for using my credit card for which I got services!

Their real business is: let people think they are getting a deal and then wear them out trying to cash-in.  Some have reported getting what they paid for  but only after very diligent attention.  I don't know about everyone else out there, but my busy day (9-5) can't be consumed by chasing these idiots.  I guess they know that, too!

This report was posted on Ripoff Report on 05/31/2011 03:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spirit-Incentives/Ft-Lauderdale-Florida-/Spirit-Incentives-Nothing-incentive-about-them-Their-business-is-to-offer-then-disa-735223. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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