ED Magedson – Founder
Spirit airlines spirit customer service sucks Nationwide
Flew Spirit for first and last time. On July 3d left LGA after sitting on tarmac for 1.5 hours. Get to Detroit and find out connection long gone. CSA in Detroit told me and two other stranded passengers we should have never left LGA - since we were there unexpectedly CSA totally confused. Finally after over an hour, purported supervisor on duty never made an appearance, was finally told the best she can do was put us on a flight on July 4th at 3PM through MPL not arriving in Dallas until after 9PM the next day (over 24 hours after expected arrival. When I questioned CSA why we could not be put on another airline like real airlines do (She said we are not other airlines and that I had an attitude problem). To add insult to injury refused to pay for hotel or food. I will not get into the uncomfortable cramped seats.
So unless you are on a really tight tight tight budget and money is more important to you than comfort or arriving timely never never never fly Spirit.
This report was posted on Ripoff Report on 07/08/2014 08:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Spirit-airlines/nationwide/Spirit-airlines-spirit-customer-service-sucks-Nationwide-1160380. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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