I have found MANY reports on line (and even a You Tube video) about this companies deplorable business practices. This company functions under many names and at least two current websites. For me, this company is actually local and was brought on by two of our schools to handle our spirit wear needs. This company was chosen not only because they are local but because their children actually attend our school!
When NUMEROUS parent complaints poured in, an effort was made by the PTO to contact the owners who, mind you, we could just as easily bump into at a school function. All attempts at communication were completely ignored including a registered letter.
For me in particular, I placed an order for two shirts, on line, one Sunday evening. I kept receiving error messages so I emailed my order to the address listed on the Spiritwear website. I received an email Monday morning from someone simply saying they got my message and would call me later for payment. Payment!? I just emailed you the full copy of my order WITH my CC#! I emailed daily for 5 days before a semi "nasty" email finally garnered a response. The response I got was shocking and simply said that I needed to email "elite greeks" because I had reached a different company who only occasionally fills orders for Spiritwear. WHAT!?
Why would the ONLY email on the Spiritwear website go to a separate company who is not authorized to respond? Why would it take them FIVE days to respond especially when my emails also included questions about making changes to my order? I emailed a SIXTH time, copying the Elite Greek email, and again received no response. After hearing that they had not responded to our PTO's frequent attempts at contact, I cancelled my credit card.
From what information I have found, these people have done this time and again under different business names. If they can so easily do this to their own child's school, in their OWN community, I can't imagine what they do to others.