- Report: #966196
Report - Rebuttal - Arbitrate
Complaint Review: Spiritwear Wholesale
Spiritwear Wholesale660 Persimmon Drive, St. Charles, Illinois 60174 Internet United States of America
Spiritwear Wholesale Elite Greeks FRAUD - Unfulfilled orders, zero communication, fake names & emails Internet
*Consumer Comment: Haven't received item
*Author of original report: 149 total BBB complaints
*REBUTTAL Owner of company: For the second time please contact us regarding the issue and it will be fixed
*Author of original report: Six complaints filed with the BBB
*UPDATE Employee: Manager
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When NUMEROUS parent complaints poured in, an effort was made by the PTO to contact the owners who, mind you, we could just as easily bump into at a school function. All attempts at communication were completely ignored including a registered letter.
For me in particular, I placed an order for two shirts, on line, one Sunday evening. I kept receiving error messages so I emailed my order to the address listed on the Spiritwear website. I received an email Monday morning from someone simply saying they got my message and would call me later for payment. Payment!? I just emailed you the full copy of my order WITH my CC#! I emailed daily for 5 days before a semi "nasty" email finally garnered a response. The response I got was shocking and simply said that I needed to email "elite greeks" because I had reached a different company who only occasionally fills orders for Spiritwear. WHAT!?
Why would the ONLY email on the Spiritwear website go to a separate company who is not authorized to respond? Why would it take them FIVE days to respond especially when my emails also included questions about making changes to my order? I emailed a SIXTH time, copying the Elite Greek email, and again received no response. After hearing that they had not responded to our PTO's frequent attempts at contact, I cancelled my credit card.
From what information I have found, these people have done this time and again under different business names. If they can so easily do this to their own child's school, in their OWN community, I can't imagine what they do to others.
This report was posted on Ripoff Report on 11/07/2012 09:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spiritwear-Wholesale/internet/Spiritwear-Wholesale-Elite-Greeks-FRAUD-Unfulfilled-orders-zero-communication-fake-na-966196. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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