- Report: #1063140
Report - Rebuttal - Arbitrate
Complaint Review: Spitzer Auto World Akron, Ohio
Spitzer Auto World Akron, OhioSpitzer Auto 1535 Vernon Odom Blvd. akron, Ohio USA
Spitzer Auto World Akron, Ohio Deceitful Lying and Dashboard Warning Lights Disabled! akron Ohio
*UPDATE Employee: Follow up to conversation this week
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This was the letter I sent to General Manager. It was completely ignored!
1535 Vernon Odom Blvd.
Akron, Ohio 44320
Re: Purchase of 2002 BMW 525i
Dear Mr. Studer:
It is my understanding that you are the General Manager of Spitzer Auto in Mansfield, Ohio. Please allow me to start this letter with my disappointment that we are having issues to resolve. I loved the car and I sincerely liked the Sales Manager and believed what he told me. I thought this was going to be a pleasant experience and that we would all benefit from doing business together.
I have sought legal counsel regarding Ohio used car sales and the Ohio Codes Consumer Sales Practices Section, and they suggested that I attempt to resolve this with you first as this situation goes to the reputation of your company and they felt that you would want to work things out without arbitration as required under your contract. I wholeheartedly agreed and believe that your customer reviews shows that you would like to make things right, as well.
My friend and I saw a 2002 BMW 525i series on autotrader.com at your Akron location. I called the dealership to seek availability and to set a time to see the vehicle. At that time, I spoke to Tom (who later was the salesman of record). I was surprised when he asked me to give him a credit card number over the phone before I even saw it. I expressed to him that I would not buy sight unseen, but requested that he call me if he sells it before I arrived that same evening. Upon arrival, Tom accommodated us with a test drive. I loved it. I had never driven a BMW and the “feel” was very appealing to me. I immediately noticed the obvious problems with a 10 year old car. The cup holder was broke, the LED screen of radio was broke and the fan control was broken. Tom assured me that all of those were easy and inexpensive to correct. (I later found out that this was the first misrepresentation…the fan control cannot be ordered separately, the panel is over $100 to replace the one button. The LED panel on the radio would be between $200-$300. He was correct about the cup holder…I found one for $30. I was annoyed with the deceit, but I decided to just “deal with it” because I liked the car.
After the test drive, my friend and I sat down with Tom to discuss buying it. My friend was there the whole time and can attest to everything I am telling you in this letter. We obviously asked for the car to be sold at less than the advertised price online. Tom went to the sales manager and he proceeded to come to the table. He said that that was the lowest he would accept for the car. My friend and I had already researched value and believed that the price was fair (that is why we drove 90 minutes to come to your dealership). We agreed to the price, but requested a 30 day warranty. The sales manager told us “no” because the car was completely serviced at your dealership. Furthermore, he knew the owner of the car and that he had it serviced there regularly. Not only did the previous owner care for the care meticulously, but the car fax would show that the car was never in an accident and we should know that we were getting a good deal on the car. He offered for us to pay for a warranty, but I was not interested in doing that. I expressed to the sales manager that if everything he said was true than a 30 day warranty to sell the car was a “no brainer”. My fears were settled and he would not be out any money. He refused. We shook hands and I thanked them for their time, but that we would pass. On our way out the door, the sales manager stopped us and gave us a generic warranty. It was enough for me to believe what he told us at the table about how the BMW was serviced and cared for. Mr. Studer, your customer reviews online, show that you run an honest dealership. Customers can come to your dealership with an expectation that they will not be lied to, but will accurately represent the facts and let the buyer decide whether to buy or not buy. I am a Registered Nurse, I am sure that you would want me to be honest with you concerning any medical issues. You rely on my education, experience, and integrity to help guide you into making decisions that affect your life. It is no different for me when I enter into your dealership and Ohio law supports this analogy.
Within days of getting the car home, the driver’s seat started to lean sideways. I thought perhaps it was off track or something and decided to have it looked at when I had the car inspected for Pennsylvania requirements. Shortly after, the back window on driver’s side stopped working, the back side passenger window stopped working, and then the passenger seat began to lean as well. Within 60 days of purchasing the car, I took my BMW to a certified foreign auto mechanic to get inspected for Pennsylvania legal requirements. To my horror, two months after I bought this car from you (in cash); I had to spend $3000.00 for it to just pass inspections. I was astonished with what the mechanic was telling me. Here is what I found out at that time. (I have also included the repair bill for this inspection)
- Both motors in the front driver and passenger seats are broken, that is why the seats lean, (these were not fixed as part of the inspection due to costs)
- Both windows are still not in working order due to costs to repair.
- The mechanic informed me that the warning lights for emissions and other vehicle problems had been turned off and had they been on, they would have been lit when I test drove the car. Turning these lights off (or your mechanic not turning them back on during his inspection and before selling,) is fraud, deception and a gross misrepresentation.
- The fluids had not been changed in over 50,000 miles (even though your sales Manager said your dealership had done a thorough inspection of the vehicle and changed all fluids etc. before being placed for sale)
- The car was involved in a front end collision. The PA mechanic observed this in his initial assessment of the vehicle. Another thing that was not revealed to me, and in fact when I asked about collisions, I was told that your sales manager knew the owner of the car, and that the car had been serviced there so he knew there was never any accidents. The PA mechanic has told me that your mechanics, again, in the pre-sale inspection, should have noticed the damage from the collision. Again, this comes down to poor mechanics in your dealership, or I was given misrepresentations that led me to purchase the vehicle.
- The car required new brakes and rotors on both the front and back. Only the fronts were replaced as part of the inspection.
- The crankcase, balljoints, tie rod assembly, thermostat assembly ALL had to be replaced.
- The mechanic informed me that the car still had the original spark plugs on it. (something that I think your used car inspection would have at least caught)
- . As you can imagine, I was disappointed that I was lied to about the car being serviced and everything was in working order, but then I was very angry when I found out that the fluids had not been changed for over 50,000 miles! I was told that this car was known to the sales director and that the owner had it serviced regularly. Additionally, even if this wasn’t true, I was told by the same sales manager that YOUR dealership had it serviced. There are only two explanations, he either he was lying or your mechanics are incompetent. What do you think? Mr. Studer, I am sure that this is going to be very disappointing to you, but the alert lights that show up on the dashboard concerning emissions was turned off. My mechanic (with 25 years’ experience) is willing to give me a notarized affidavit concerning everything I am telling you. He is willing to state that the codes had been turned off by a mechanic and would have alerted me that there was something wrong by lighting up warnings on the dashboard. In order for it to pass emissions in PA, I was going to have to pay $1000 because I was tricked into believing there was NOTHING mechanically wrong with the car. The codes can be turned off by a mechanic, but when they are connected to the machine for emissions, it reveals the problem. Again, even if your mechanics did not turn off the warning lights, your mechanics missed it and are incompetent or the car was never serviced in your dealership and your sales manager lied to me. Either way, I don’t believe that this is the kind of story that you want to be told and given as a review for your dealership.
At first, I just wanted to sue you and you get my money back. However, the counsel I received helped me see that you want to resolve this as much as I did. I agree with my counsel that the best scenario would be expecting the best of you and once you have been alerted of the problems, give you a chance to resolve the situations. I would be willing to look at another car at your dealership because that gives you the opportunity to fix the situation without it being monetary disadvantaged. I am willing to accept the responsibility of the brakes and rotors needing replaced to pass inspection. My share of the bill would be half. The fluids and emissions was $1500 and my part was $1500. Therefore, with all of the other problems listed in the above explanation, I am respectfully requesting that you restore me back to the position I was in BEFORE I entered your dealership- minus the $1500. I do not need another BMW (although I love it) and I would even consider a more expensive car. I have no desire to take advantage of you and I have to believe that you feel the same about me. If you have another way of resolving this, I would be willing to listen. If you want to just give me my money back, in full, and cover the $1500 dollars I paid for inspection…I will gladly do that, as well. I have no desire to make this ugly; can we just do this in a way that everyone benefits? Your dealership made a number of misrepresentations to me Mr. Studer, and I simply want you to do the right thing to resolve those issues.
I respectfully ask that you respond to this letter within 10 business days. If I do not hear from you, I will believe that you do not want to find a solution and I will proceed with solutions allowed to me by law. I will also inform the necessary consumer agencies of what has happened to me. I don’t want anyone else buying a car at Spitzer to run into the same situation as I have had. I do not intend for this to be a threat, but I want you to know that I have taken the fraud and lies personally and feel that I was not treated fairly and honestly by your dealership and that I do deserve to have some type of restitution
I look forward to working with you to resolve this matter.
This report was posted on Ripoff Report on 06/29/2013 02:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spitzer-Auto-World-Akron-Ohio/akron-Ohio-44320/Spitzer-Auto-World-Akron-Ohio-Deceitful-Lying-and-Dashboard-Warning-Lights-Disabled-akr-1063140. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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