• Report: #1171176

Complaint Review: SplashPadsUSA Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. SplashpadsUSA is committed to designing the finest quality interactive splash pad water play projects at affordable prices. SplashPadsUSA uses state of the art advancements in water play features, the most durable and sturdy quality. SplashPadsUSA over 40 years’ experience in general contracting and landscaping creative design industry, the best choice to help create your very own interactive splash pad water play project.

  • Submitted: Wed, August 20, 2014
  • Updated: Fri, October 07, 2016

  • Reported By: badconsumers — Salt Lake City Utah
SplashPadsUSA Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. SplashpadsUSA is committed to designing the finest quality interactive splash pad water play projects at affordable prices. SplashPadsUSA uses state of the art advancements in water play features, the most durable and sturdy quality. SplashPadsUSA over 40 years’ experience in general contracting and landscaping creative design industry, the best choice to help create your very own interactive splash pad
1880 South 500 West Salt Lake City, Utah USA

SplashPadsUSA Verified TRUSTED Business REVIEW: SplashpadsUSA is absolutely committed to the BEST customer service. SplashPadsUSA values customers. SpalshPadsUSA BEST in the business for turn-key splash pad installations making it their mission to make every splash pad of the absolute highest quality.
*UPDATE: SplashPadsUSA pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. SplashPadsUSA recognized by Ripoff Report Verified™ as a safe business service.

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to SplashPadsUSA for its full commitment to quality customer service.

Ripoff Report's discussions with SplashpadsUSA have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. SplashpadsUSA listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

SplashpadsUSA cares about its relationship with its customers and the community. They realize that without this relationship, no business will thrive. [continued below]....
..... The fact that SplashpadsUSA has a thriving business with numerous very positive testimonials ranging from small residential to large city projects shows that they have a good track record with their customers.

SplashpadsUSA intends to continue building upon their reputation as a great company with whom to work and do business.

SplashPadsUSA is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Don Edwards during an onsite inspection held by a third party verification company with no biases towards SplashPadsUSA.

Splash Pads USA builds splash pads nationwide for both residential and commercial properties. A splash pad is an interactive surfaces that propels water. Don Edwards stated the following about his company, "we are a turnkey service with people that have a HOAs, apartment complexes, RV parks, day cares, etc. We install and manufacture all of our own products. We service all throughout the United States of America."

Leads for Splash Pads USA are primarily obtain through referrals from satisfied customers, as well as their high SEO ranking. Once a potential customer has expressed interest in Splash Pads USA, "we provide them with a rendering service. We then give them a price on the product and if they agree with the price we go from there."



CUSTOMER CARE & COMPLAINT RESOLUTION – SPLASHPADSUSA

During the onsite interview Mr. Edwards was asked to describe a situation where a client was not satisfied with the level of service they received. He expressed that his company rarely experiences complaints due to their high level of customer service and product quality, "it is very uncommon to get any complaints on faulty workmanship because our products are wonderful." However he did express that occasionally clients will call because the product installment is late. When an issue like this arises, "we will give them money off or give them something for free. Give them extra coatings on the splash pad. Something within reason so people are satisfied."

When asked to comment on complaints posted on Ripoff Report's website Mr. Edwards expressed that one of the comments claims that Splash Pads USA black mails, steals, commits fraud, and does not pay employees, "we have never had any complaints nor have we committed extortion or blackmail. It does not make any sense on how this can happen in the company business of selling splash pads." Mr. Edwards stated the following about the additional complaints, "the second complaint is a true complaint from somebody that we borrowed a piece of equipment from, a competitor, to try to better the materials. The contact stated that we were a week late and spoke to the competitor, who bad raps us all the time anyway, we believe that the competitor is the one who filed one of these complaints because we do not know who they are. The third complaint this a name that we have never heard of and we have never done a job in South Jordan, Utah. We don't know who that is what we would consider that a plant also." To further assure future and current clients Splash Pads USA is accredited and has an A rating with the Better Business Bureau. Additionally they, "have several five-star reviews on this site. We have a factory and location that can be visited at any time. We have many reviews from past customers."

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Edwards stated, "we've become a member of your consumer advocacy program. We would now be able to address any problems quickly. We have not received any emails or telephone calls about any problems on our end."

Splash Pads USA is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "this is another accreditation of who we are, and we are a true company and we are here to stay."

SplashPadsUSA 2016 Showcase from SplashPads USA on Vimeo.



SPLASHPADSUSA - STATEMENTS FROM THE GENERAL AND OPERATIONS MANAGER

" As the one who oversees all of the daily operations and cares about how everything that we do translates to the highest quality final product, I can assure you that I invest tremendous amounts of time and effort to make sure that our customers are taken care of through each stage of the project. I have been in the construction industry for over 45 years and have seen it all. My experience spans across all areas of building and design which has given me a great advantage in the splash pad business. I insist on our water play products being the very best, and I only accept the best in performance on our splash pad projects.

SplashpadsUSA's employee feedback SplashpadsUSA takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "In process" Ripoff Report was pleased to learn that SplashpadsUSA's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM SPLASHPADSUSA

SplashpadsUSA recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, SplashpadsUSA has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with In discussions with Mr. Edwards, it is obvious that he is committed to quality process improvements which will make recognition of any problems or issues much easier. He has been very involved in this internal review and cares about making any positive changes necessary within the company to facilitate the best outcomes for both the customer and the company. , Ripoff Report is convinced that SplashpadsUSA is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that SplashPadsUSA meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.





Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

-------------------------------------------------------------------------------

Splash Pads USA Don Edwards Salt Lake City Utah

ABOUT THE RIPOFF REPORT BELOW:


Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.


STATEMENT FROM SPLASHPADSUSA:


We suspect that this report was generated by our competitor. We do not know to what project it might refer and therefore are even more suspicious that it was prompted and/or fabricated by our competitor. We do not know how to address it since we do not know what (if any) customer it belongs to. Also, how can anyone commit fraud by installing a splash pad?? This is so false, ridiculous and inflammatory. There is not way to commit fraud or extortion by selling a splash pad. This is so obviously a FAKE and trumped up report to only create a negative effect.. This also why we believe this to be likely submitted and/or prompted by a competitor.


NOW TO THE ORIGINAL REPORT THAT WAS FILED


---------------------------------------------------------------------


Don from Splash Pads USA did our Splash Pad in our yard and did not finish the project. He cut corners and we paid him $20,000. Turns out his employees were coming to us to collect their pay so he didn't pay his employees and told them we would. We did our research and neither himself or his company are licensed contractors in Utah to perform this type of work like he said he was so he lied to us as well.


Click Here to read other Ripoff Reports on SplashPadsUSA Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. SplashpadsUSA is committed to designing the finest quality interactive splash pad water play projects at affordable prices. SplashPadsUSA uses state of the art advancements in water play features, the most durable and sturdy quality. SplashPadsUSA over 40 years’ experience in general contracting and landscaping creative design industry, the best choice to help create your very own interactive splash pad

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Completely FALSE and MALICIOUS Allegations!

AUTHOR: SplashpadsUSA - ()

SplashpadsUSA is a reputable and legitimate business which is licensed and fully insured.  Our license is held in the state of Utah as a DBA #373653-5501.  Our insurance policy is held under Acuity Insurance, policy #X76287.  

Don Edwards is only a General Manager of this company. He has an incredible work ethic and is a hard-working individual who has exceptional talent and experience in landscape design and does not deserve this kind of unfair bad press.  He has won many awards in this field and is well-respected in the industry.

We would hope that Rip Off Report Journal would want to post only legitimate complaints and not allow defamatory or libelous reporting.  This complaint is blatantly defamatory, libelous and entirely full of lies.  Words such as "scam", "fraud", and "extortion" are extreme and must be substantiated as they imply criminal actions.  The words scam and fraud mean deception and theft.  By this complainant’s own admission, there was no theft; and obviously, if this complaint were true or held any merit at all we would have been sued in a court of law.  Whoever has posted this should show their face and quit being a coward and hiding behind internet “free speech”.  We can go to court, and we are willing to do so.  We have nothing to hide.   Your words are merely inflammatory and carry only malicious intent.  SplashpadsUSA and Don Edwards operate a legitimate business that provides a legitimate, tangible quality product.  We have never "scammed" anyone.  If anything, we go the extra mile for our customers because our work and our customers are important to us.

It is also hard to believe that we could provide a quality product on an ongoing basis if we didn't pay our employees.  Our laborers and administrative staff are paid through payroll services and we are compliant through all state and federal agencies regarding labor regulations.

We take pride in our work and the quality of our products.  If there are problems, we address them and we never leave a job unfinished.  

In summary, we know that this complaint is defamatory, slanderous, false and entirely fabricated - and we can prove it.  The damage from these lies has been quite significant to our company which is extremely unfair for a hard-working honest company and its employees.  Again, if this complaint were true and held any merit at all, then we would have been sued.  You have to wonder what the malicious motivations were behind such an "extreme" and "crazy" post; and yet this accuser has been able to hide behind internet "free speech". Nonetheless, if we find out who has posted this "complaint", be it a competitor or other, we intend to take appropriate legal action. 

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X