- Report: #841066
Report - Rebuttal - Arbitrate
Complaint Review: Spokeo.com
Spokeo.com refuses to refund yearly payment for services no longer provided, Internet
*UPDATE Employee: Re: Services no longer provided
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I signed up for Spokeo.com services Oct. 5, 2011. I paid $35.40 for one year. I thought it might prove helpful in my business. To some extent, it did. I fully intended to keep the service for at least a year.
When I signed up, I was able to get information on just about everyone I searched for. That information included their age, birthday, marital status, a photo of their home or area of business and considerable other information.
However, the last month or so, I've not been able to access any of this information. Not on any name, real or not. I did do a rather extensive test today and was able to access a limited amount of information on one or two made-up names in Texas. But the amount of information now available is minimal and worthless.
I am only able to get a list of names and various addresses. That information is available anywhere. The information for which I paid is not available. I asked Spokeo for a refund because the searches are now worthless.
Today, I got this email message in answer to that request:
"Spokeo Dispute Resolution Team (SJ), Feb 17 10:09 am (PST):
A Spokeo claims specialist has reviewed the case and determined that this case not meet the criteria for a refund.
Dispute Customer ID: XXXXXX
Determination: Refund Not Approved
Message from Claims Specialist:
Dispute Resolution Team
About Your Claim Category:
Spokeo would like to remind all customers that all Spokeo's subscription model is based on monthly, quarterly, semi-annually, or annually recurring increments. Our website and payment page clearly states our subscription costs. Displayed prices are broken down to the cost per month and deducted accordingly as one payment per subscription period. A screenshot of this payment page can be provided as proof if requested.
I don't know why Spokeo.com no longer provides the searches it purports to provide. I only feel that I have been cheated out of both the service and my money.
This report was posted on Ripoff Report on 02/17/2012 04:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spokeocom/internet/Spokeocom-refuses-to-refund-yearly-payment-for-services-no-longer-provided-Internet-841066. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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