• Report: #180726

Complaint Review: Spooftel - Imcbill

  • Submitted: Sun, March 12, 2006
  • Updated: Mon, February 26, 2007

  • Reported By:Westlake Village California
Spooftel - Imcbill
spooftel.com, imcbill.com Internet Canada

spooftel - imcbill unauthorized debit card billing ripoff Vancouver Netherlands Internet *EDitor's Suggestions on how to get your money back into your bank account!

*UPDATE Employee: We are a large established company based in Holland

*Author of original report: so far so good

*Author of original report: so far so good

*Author of original report: Light at the end of the tunnel?

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Unfortunately I haven't been checking my bank statement more than once every two weeks but I'll do things differently after this.

I was verifying a recent charge and as I balanced my account I saw this other charge for $33.99 from a company called Spooftel. I had never heard of them and certainly don't remember ordering their service, and then I noticed another entry I didn't recognize (IMCBILL.COM- separate report filed). Both of these had foreign currency conversion fees associated with them which I've never seen before.

I have canceled my card because naturally I have no reason to feel safe without doing so. I'm awaiting a detailed report from Wells Fargo on the nature of these purchases. Can you believe they tell you it can be 30 days just to get this info?? I have attempted to contact these companies by email which is all that's available as you can see by their minimalist login front pages on their websites (slightly suspect already) and will update by tuesday if I don't hear from them.

My only possible cause/effect fear is that when I uncharacteristically gave my account number over the phone to a familiar vendor in Seattle,Washington (hmm, close to Canada)due to a back ordered item I had to reorder, it has made me suspect the girl who took my number.

This would only make these two vendors I'm reporting indirectly responsible I suppose but they never sent me email verifications for the charges they billed me (like all the other transactions I do) and I have no idea what service or product I was supposed to have received from the second (IMCBILL.COM although by the picture it looks like porn), but for Spooftel I assume it was for the caller id spoofing which I never ordered. However, try going to their home pages and find out any info like reputable commerce sites provide and you'll see what I mean.

Mark
Westlake Village, California
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 03/12/2006 12:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spooftel-Imcbill/internet/spooftel-imcbill-unauthorized-debit-card-billing-ripoff-Vancouver-Netherlands-Internet--180726. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

We are a large established company based in Holland

AUTHOR: Peter - (Netherlands)

As we all know, thiefs (who like to call themselves hackers), steel database with credit card details from everybody.
Our company is a large established company based in Holland for over 25 years already.
The fact is that these thiefs are costing our company loads of money and time. So I would think it's certainly not fair to put us on this website without any further research and info !
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#2 Author of original report

so far so good

AUTHOR: Mark - (U.S.A.)

I sent those emails to the two companies with minimalist and suspicious home pages and they both said they refunded my money. It didn't show up for a few days and I had concurrently communicated with Wells Fargo fraud division and perhaps that helped to finally get my account credited. However, I got some mail from Wells Fargo contradicting my refund stating very illogically that since I hadn't attached a receipt for the item in dispute they weren't going to check into it. Now how would I have a receipt for something I didn't purchase? That's the whole point of these fraudulent charges, that I never received any confirmation email and I just got entries on my online statement.
Anyway, that snail mail seems to have been overridden since they refunded the amounts. Now I wonder why Netzero Inc in Santa Clarita (try googling that...suspicious, eh?)sent me headphones for Netzero voice which I never ordered and which I've never been billed for??
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#3 Author of original report

so far so good

AUTHOR: Mark - (U.S.A.)

I sent those emails to the two companies with minimalist and suspicious home pages and they both said they refunded my money. It didn't show up for a few days and I had concurrently communicated with Wells Fargo fraud division and perhaps that helped to finally get my account credited. However, I got some mail from Wells Fargo contradicting my refund stating very illogically that since I hadn't attached a receipt for the item in dispute they weren't going to check into it. Now how would I have a receipt for something I didn't purchase? That's the whole point of these fraudulent charges, that I never received any confirmation email and I just got entries on my online statement.
Anyway, that snail mail seems to have been overridden since they refunded the amounts. Now I wonder why Netzero Inc in Santa Clarita (try googling that...suspicious, eh?)sent me headphones for Netzero voice which I never ordered and which I've never been billed for??
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#4 Author of original report

Light at the end of the tunnel?

AUTHOR: Mark - (U.S.A.)

I promptly received a response from Spooftel with all the technical data pertaining to the perpetrator including URL's and phone numbers called. The real kicker is that the URL is in LEBANON! Well, who knows if someone is capable of scrambling origination points...I'm sure it's possible. Spooftel also said they refunded my money but it hasn't shown up yet in my account which could be due to the cancellation of the card.

IMC.BILL also responded less intelligently stating they didn't have me in their database and they needed the last SIX digits of my card instead of the printed FOUR. Since that has been cancelled I gave that to them and reminded them that I wouldn't be in their database since this was fraud. We'll see about their integrity after my bank contacts them.
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