- Report: #256461
Report - Rebuttal - Arbitrate
Complaint Review: Sport CIty Toyota Of Dallas
Sport CIty Toyota Of Dallas12650 LBJ Frwy Dallas, Texas U.S.A.
Sport CIty Toyota Of Dallas Repair scam, ripoff, deceptive pratices, bas faith, bilk, cheat Dallas Texas
*Consumer Comment: Why was this so hard, Lee?
*UPDATE Employee: Please and this goes for all automotive owners understand things break.
*Consumer Comment: The oil pan drain plug was stripped in our '89 F150. I 'found it' one Saturday
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After 10 - 15 (documented) calls to get the matter resolved, they made an offer of $1,711 to replace the oil pan. After a series of e-mails and calls to the Service Manager, their best price was reduced to $1,200. What an insult to pay $1,200 to correct their error. The S M went on at length how it could not happen in his shop, but that the damage had to have occurred from previous oil changes in other Toyota shops. I had several unreturned calls to the dealership G M.
I can't say for certain this was a deceptive practice of stripping drain plugs out on purpose, in order to generate huge repair bills. However, it would be a tidy piece of service business to "cause" for Sport City.
I found a Lexus shop (Lexus Landcruiser has same engine) to make the repair for $475. I believe that speaks for itself as to the overcharge attempt by Toyota.
I looked at using my attorney to sue, but the retainer costs would be > $475.
This report was posted on Ripoff Report on 06/23/2007 09:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sport-CIty-Toyota-Of-Dallas/Dallas-Texas-75228/Sport-CIty-Toyota-Of-Dallas-Repair-scam-ripoff-deceptive-pratices-bas-faith-bilk-chea-256461. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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